CRM Product Owner
il y a 7 jours
That's why we are creating a new Communication and Fundraising Support and Solutions Team which will be responsible for the product ownership of the CRM, the Donors Hub, the Website, the digital payment platforms (and other smaller products and solutions) as well as for the Data Analysis.
As CRM Product Owner, you manage and optimize our CRM platform, primarily HubSpot, to increase donor engagement, improve the efficiency of fundraising campaigns, and ensure a smooth, personalized donor experience. You focus on delivering effective CRM solutions, working closely with a collaborative team to drive the success of our fundraising efforts.
Under the supervision of the Support & Solutions manager, you will join this new team, composed by a Fundraising data manager and a Donors hub product owner, and you will play a key role in optimizing our fundraising efforts and supporting our mission.
Management of the HubSpot CRM platform
Manage the daily operations of the HubSpot platform, including configuration, maintenance, and optimization of tools for fundraising (email automation, segment management, workflows, reporting, etc.), Work with IT and support teams to integrate HubSpot with other tools/systems to ensure optimal data flow
Cleaning the HubSpot database
Implement regular checks and data cleaning (duplicates, incomplete information, etc.)
Optimize the data import process; coach users on best practices for data completion to maintain a high level of data quality
Data analysis and reporting
Analyze CRM campaign performance and produce regular reports in collaboration with the data analyst.
Identify and implement new CRM features or processes to enhance the efficiency of fundraising operations and contact management
Translate functional needs into system requirements and/or data solutions within our existing technology (or recommend additional tools)
Training and daily support for internal teams
Train teams on best practices for using the HubSpot CRM platform and on new features or processes. Provide technical support: respond to internal team queries with the assistance of HubSpot support or a certified external HubSpot provider (if necessary)
Project management:
Manage priorities for CRM development and implementation in close collaboration with technical teams (IT, development, etc.)
Minimum of 3 years' experience in managing a Customer Relationship Management (CRM) tool, preferably in a Fundraising context
Experience with CRM systems in an international NGO or with MSF is an asset
Proficiency with HubSpot CRM: Expertise in managing HubSpot and utilizing its diverse functionalities, including CRM operations, automation, reporting, segmentation, and more
Project Management Tools: Strong knowledge of project management software such as Jira, Trello, and similar platforms
Solid understanding and application of Agile management principles, ensuring efficient and adaptive workflow processes
Marketing Skills
Inbound Marketing Expertise: Familiarity with inbound marketing strategies, enabling effective and audience-focused campaign execution
Data Analysis Proficiency: Ability to analyze complex data sets, interpret performance metrics, and translate findings into actionable strategies that enhance fundraising outcomes
Personal Qualities
Teamwork and Multitasking: Exceptional ability to collaborate effectively with cross-functional teams while managing multiple projects simultaneously
A genuine commitment to the humanitarian sector and fundraising, driving purpose-driven work
Motivation and interest to work with a humanitarian organization, and particularly with MSF
Skilled in delivering clear, concise, and professional communication with internal teams and external partners
Collaboration and Support: Strong interpersonal abilities to foster collaboration, build productive relationships, and create a harmonious work environment
Languages
Proficiency in both written and spoken English is mandatory
Good knowledge of French and Dutch is an asset
Contract type: open-ended contract - full-time - Maximum 50% homeworking possible per week
Meal Vouchers - Hospital Insurance (DKV) - Pension Plan - 100% reimbursement for public transportation costs
Deadline for applications: 9th of April 2025
Submit your application via the 'Apply here' button
➢ You will be directed to the online application form for this position
➢ We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.
The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data. For more information, consult our privacy notice to job applicants.
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