Service Delivery Manager Netwerk
il y a 3 jours
Service Delivery Manager Netwerk & Telefonie
VDAB is op zoek naar een Service Delivery Manager Netwerk & Telefonie (via Vlaanderen Connect) om het IT operations team te versterken. De afdeling I&T Operations is verantwoordelijk voor de dagdagelijkse werking van alle Informatie & Technologie componenten zoals laptops, netwerk, telefonie, datacenter infrastructuur en applicaties (1st level support).
Als 'Service Delivery Manager Netwerk & Telefonie' ben je verantwoordelijk voor het domein Netwerk & Telefonie voor eindgebruikers.
Wat doe je graag?
- Vanuit je expertise in service management geef je leiding aan de verschillende service medewerkers en verzorg je met hen de 'first class' dienstverlening.
- Je stelt kwaliteitsdoelstellingen op, maakt ze meetbaar, relevant voor de eindgebruiker en focust op de realisatie ervan. Je beseft ten volle de impact van de kwaliteit van de I&T dienstverlening op de VDAB medewerkers en burgers en handelt met de gepaste zin voor hoogdringendheid. Je trekt probleemdossiers naar je toe en fungeert als escalatiepunt voor operationele aangelegenheden.
- Je verzorgt consistente, duidelijke en actiegerichte rapportering naar het management. Je hanteert een analytische 'can-do' stijl en bevordert een resultaats- en klantgerichte attitude. Je neemt hiervoor proactief de nodige initiatieven.
- Je monitort de prestaties van partners, en identificeert verbeterkansen. Je implementeert best practices voor verbeterde dienstverlening en klanttevredenheid.
- Je fungeert als schakel tussen onze klant en partners en zorgt voor naadloze uitvoering van ITSM-processen.
- Je faciliteert de oplossing van issues en escalaties tussen partners en interne IT-belanghebbenden.
Wat krijg je?
Vlaanderen Connect (partner van VDAB en tewerkstelling is voor VDAB) biedt een contract van onbepaalde duur en een competitief salaris(pakket) met:
- een interessant mobiliteitsbudget
- een gezonde balans tussen werk en privé: een werkweek van 38 uur, 28 dagen verlof en extra wettelijke feestdagen. Verder zijn er flexibele werkuren en je kan je thuiswerken natuurlijk.
- maaltijdcheques van 8 euro/dag (eigen bijdrage 1,09 euro/dag)
- een groeps- en hospitalisatieverzekering
Naar wie zijn we op zoek?
- Je hebt een brede IT achtergrond en een gedegen professionele ervaring (min. 5 jaar) in netwerktechnologie (Cisco) .
- Je hebt een goede expertise van digitale VOIP en UC oplossingen (bv. OpenScape Enterprise Express).
- Ervaring met LAN, WAN en WLAN en het verschil tussen UDP/IP en TCP/IP is voor jou geen geheim
- Begrippen zoals SIP en RTP zijn je niet vreemd.
- Ervaring met mobile device management is een plus.
- Je spreekt en schrijft vloeiend Nederlands en kunt op een constructieve manier je mening geven over nieuwe IT uitdagingen.
- Je hebt een Masterdiploma in ICT of equivalent praktijkervaring.
- Je hebt ervaring met het beheren van externe IT-serviceproviders en complexe contracten.
- Je hebt sterke kennis van IT-operationele processen en het ITIL-framework.
- Je hebt uitstekende interpersoonlijke, communicatieve en leiderschapsvaardigheden..
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