Desktop Support

il y a 3 semaines


Bruxelles, Région de Bruxelles, Belgique Ampstek Temps plein

Hi Professionals,

Greetings From Ampstek

Hope you are high in your spirits. Please stay safe.

Our client is looking for Desktop Support to join a high-growth organization. If you are interested share you resume sudhakaran.m@ampstek.com

Role: Desktop Support

Location: Brussels, Belgium (Onsite 5days/Week)

Duration: Contract

Job Description:

We are seeking a skilled and experienced Workplace Engineer to join our dynamic team. The ideal candidate will be proficient in Dutch or French and English, with a strong background in network and workplace technology.

The candidate should be a minimum of 6-8 years of experience leading a Desk Side Support environment onsite at client location and will manage the team activities. Responsibilities:


• Having experience of leading a team of 10+ members covering deskside support locally and globally across other sites


• Act as single point of contact for customer to deliver the service and set the right expectation


• Manage service escalation to resolution and identifies continuous improvement opportunities as appropriate


• Serve as an escalation point of contact with the primary focus on restoring the services. Experience on ticketing tools in managing incidents and services.


• Ensure VIP support for users on high standard and customer service


• Keep the knowledge base and runbook for the team updated with new resolution and process appropriately


• Manage and ensure the adherence of SLA's across the towers. Coordinate all activities required to lead significant incidents in compliance with SLAs and OLAs.


• Appropriately manage operations and conduct operational review meeting with customer stakeholders.


• Demonstrate good interpersonal skills with team and customer.


• Ensuring that effective communication is maintained with the executives, business leadership during a major incident


• Good in communication with end users, able to articulate issue and help team to resolve it.


• Work with service delivery management team to prepare a report on major changes to ensure appropriate and required communications are sent to the executives and stakeholders in-line with the business impact


• ITIL certification added advantage .

Thanks & Regards,

Sudhakaran

IT Recruiter | Europe & UK

Email - sudhakaran.m@ampstek.com

Tel - +44(20)45150009

Ampstek Services Limited


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