Desktop Support
il y a 3 semaines
Hi Professionals,
Greetings From Ampstek
Hope you are high in your spirits. Please stay safe.
Our client is looking for Desktop Support to join a high-growth organization. If you are interested share you resume sudhakaran.m@ampstek.com
Role: Desktop Support
Location: Brussels, Belgium (Onsite 5days/Week)
Duration: Contract
Job Description:
We are seeking a skilled and experienced Workplace Engineer to join our dynamic team. The ideal candidate will be proficient in Dutch or French and English, with a strong background in network and workplace technology.
The candidate should be a minimum of 6-8 years of experience leading a Desk Side Support environment onsite at client location and will manage the team activities. Responsibilities:
• Having experience of leading a team of 10+ members covering deskside support locally and globally across other sites
• Act as single point of contact for customer to deliver the service and set the right expectation
• Manage service escalation to resolution and identifies continuous improvement opportunities as appropriate
• Serve as an escalation point of contact with the primary focus on restoring the services. Experience on ticketing tools in managing incidents and services.
• Ensure VIP support for users on high standard and customer service
• Keep the knowledge base and runbook for the team updated with new resolution and process appropriately
• Manage and ensure the adherence of SLA's across the towers. Coordinate all activities required to lead significant incidents in compliance with SLAs and OLAs.
• Appropriately manage operations and conduct operational review meeting with customer stakeholders.
• Demonstrate good interpersonal skills with team and customer.
• Ensuring that effective communication is maintained with the executives, business leadership during a major incident
• Good in communication with end users, able to articulate issue and help team to resolve it.
• Work with service delivery management team to prepare a report on major changes to ensure appropriate and required communications are sent to the executives and stakeholders in-line with the business impact
• ITIL certification added advantage .
Thanks & Regards,
Sudhakaran
IT Recruiter | Europe & UK
Email - sudhakaran.m@ampstek.com
Tel - +44(20)45150009
Ampstek Services Limited
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