Process Engineer

il y a 2 semaines


Bruxelles, Belgique Nexeo Temps plein

Nexeo is looking for a Process Engineer Consultant – B2B Individuals Join our B2B Individuals departments and drive the optimization of organizational processes while coaching team leaders and ensuring service excellence. What you'll do: Analyze existing processes and identify improvement opportunities. Define, formalize, and document new workflows to ensure smooth and measurable implementation. Collaborate closely with teams to align practices and objectives. Establish competency matrices and support upskilling initiatives. Coach team leaders to strengthen their managerial and operational skills. Set up KPIs, supervise quality monitoring, and implement corrective actions. Support change management and risk mitigation during service integration. What we're looking for: Solid experience in organizational project management or business transformation. Proven expertise in process analysis and optimization. Strong coaching and skill development capabilities. Excellent communication and stakeholder management skills. Ability to thrive in complex, fast-changing environments. Experience in similar roles (merger, process optimization, coaching). Knowledge of call center environments is a plus. Languages: French: fluent Dutch: fluent English: not required Work setup: Hybrid – 50% on site / 50% remote If you're ready to optimize processes, empower leaders, and deliver measurable impact in a dynamic environment, apply now


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