Job description About Monizze Monizze is on a mission to help employers support the well-being and engagement of their people.
From our roots in electronic meal, eco, and gift vouchers, we've evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions.
We are looking for a Customer Success Manager to ensure our RewardFlex team continuously delivers a high-quality customer experience, from onboarding through post-implementation support. Your purchasing power is optimized – the motto is true for clients & employees
?? Homeworking flexibility with days of remote work and a monthly allowance to make it comfy
?? Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles
?? Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)
?? Homeworking opportunities and overall flexibility
?? What You'll Do Client onboarding management
Identify inconsistencies or gaps and escalate them to the relevant teams
Share insights with Product teams to support future platform improvement Ability to manage multiple cases and stakeholders simultaneously
Fluent in English and Dutch (knowledge of French is a plus)
First professional experience in Human Resources (Payroll, Compensation & Benefits, HR administration), or in a Customer success, customer support or account management role, with a good understanding of HR processes and employer-related challenges