Facilities and Operations Officer
il y a 6 jours
We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. Helping others is our passion. Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
The mission of our Healthcare department is to be a solid and reliable healthcare partner for our clients. AXA Partners is the market leader in Belgium and the Belgian team consists of over 400 people.
As Teammanager Claims Private, ABS and Medi-Assistance, you animate, organize and coordinate the teams (+/- 60 FTE) that take care of the healthcare claims management for private companies, the intakes of hospitalization claims and other claims related activities for both public and private companies and you ensure a close follow-up of the claims teams in ABS.
You ensure for your teams
An effective organization, collaboration and an optimized balancing of the workload between BNL and ABS teams
A strong quality of service and respect of the agreed SLA while optimizing the productivity of the teams
A coherent client servicing thanks to aligned ways of working in the teams, and thanks to the implementation and control of business processes/procedures and a close monitoring of the quality level of communication with customers
You determine (in strong collaboration with Business Enabling) the targets for your BNL and ABS team and you follow-up on those targets and you implement improvement plans where needed.
As part of the Healthcare management team, you play an active role in the management of the entire healthcare scope by contributing actively to the elaboration, implementation and communication of the roadmap and by playing a role in projects that cover scopes that go beyond your own scope.
You have a master degree (or comparable by experience) and by preference you have at least 5 years of experience in leading teams.
You are Dutch/French with a very good knowledge of the second language & a good knowledge of English,
You have a broad experience in people and/or management of business- projects.
Thanks to your experience in change management and your communication skills, you can easily handle a context in which agreement needs to be found between different actors.
A good work life balance with 2 days homeworking.
Permanent employment type in a dynamic environment with interesting career opportunities
Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract).
Outpatient Care, Health System, Expertise, ABS, Quality of service, Communication, Health System, Team Leadership, Business project, Communication, Road Map, Claims, Improvement Plans, Projects, Medical Claim, Productivity, Client Support, Writing, Business Management, Coordination, Management, Health Management, Insurance, Highly responsible, Service, Claims Management, DNA, Customer Oriented, Proactivity, Team Leadership, People-oriented, Customer Relations, Change Management, Business Process, People Management, Private Company, Close Monitoring, Organization Skills, Implementation
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