CSM Manager

About adhese adhese builds smart adtech solutions for a cookieless future from its offices near Ghent (Belgium) and Wroclaw (Poland). The adhese platform enables media owners to monetize their media inventory and first-party data, and facilitates advertisers to reach their audiences efficiently in a simple way.
The company is growing steadily and is seeking to strengthen its international Commercial team with an experienced AdTech professional with strong customer relationship building skills.
As a Customer Success Manager, you own the relationship with our customers from the moment the contract is signed. Strategic Partnership & Relationship Management: Act as the trusted advisor and primary point of contact for our customers, guiding them on the most efficient and strategic use of Adhese solutions to achieve their advertising objectives.

~ Provide the functional blueprint for the technical implementation team.

~ Coordinate mitigation plans to protect and grow the account and ensure timely contract renewals.

~ Collaborate closely with the Sales team to progress and ensure these opportunities translate into realized customer value.

~ Account Governance: Lead the account planning process for strategic accounts, maintaining a clear account plan and joint success plan to align customer objectives with Adhese capabilities and resources.

~ Internal Collaboration: Orchestrate internal stakeholders (Sales, Product, Support & Integration, Marketing) to ensure coherent execution of the account plan and provide vital customer/market feedback to the Product team.

and inventory management to speak the customer's language.
Project-based Approach: Proven ability to structure and monitor complex projects, managing expectations between internal and external teams.
Consultative Skills: Ability to analyse customer queries and translate them into concrete, effective software configuration solutions.
A solution-oriented mindset, able to find creative setups for non-standard business cases.
Team Player: Report directly to the Chief Commercial Officer (CCO).
Impact on Practice: Take the opportunity to shape an international Customer Success practice based on industry best practices, influencing how we engage, retain and grow our customer base.
Collaboration: Work closely with internal and customer teams including Sales, Marketing, Product, Support & Integration and Operations.