English Language Manager
il y a 2 semaines
The Standard, Brussels will welcome a new set of creative, dynamic guests into the brand ethos. In Brussels, The Standard's signature mix of playful, sophisticated, unexpected hospitality finds roots and resonances in local culture. Founded in 1999, the goals of every Standard are to up the aesthetic stakes and defy convention while attending to every detail, embracing our local communities, providing a welcoming and inclusive environment for our teams and, of course, delivering a smashing good time for our guests.
We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a Night Manager who will embody our 'Anything but Standard' ethos as we commence our pre-opening period.
As our Night Manager for The Standard, Brussels, you will supervise a small overnight team who engage and look after our guests from late evening, throughout the night until breakfast the next morning.
you will be in charge of delegating tasks to the team ensuring that we provide our guests with unparalleled level of hospitality, from a seamless arrival and departure experience, to extensive reception services, assisting them with their queries and unexpressed wishes.
In order to provide an exceptional service to our guests, you will be reporting into our Front Office Manager and liaise with our Guest Experience and Duty Managers ensuring that overnight complaints are handled effectively, glitches logged and the appropriate service recovery is actioned. You'll also be responsible for preparing a number of hotel reports for the next day, undertake the hotel night audit and credit checks for inhouse guests bills.
As a natural team leader, you remain calm during challenging situations whether it involves guest complaints, emergency situations, maintenance issues or something completely left field (No two nights) are ever the same and you will need to flexible to adapt to changing situations whenever they arise
This is not a 'Standard' Night Manager role so you will need to have serious stamina and passion, be highly social, upbeat and friendly; thrive in a high-volume, high-energy environment and able to work equally well both independently and as part of a wider management team.
Do you have what it takes to be our Night Manager at The Standard, Brussels....
A minimum of 3+ years' experience as Senior Front Office, Duty Manager or Night Management role gained within a similar Lifestyle Hotel or large city centre Hotel is essential for this role. A proven background in a customer-facing role within a busy Front Office operation, ideally as a Night / Duty Manager gained in a similar 'Lifestyle' hotel sector
To be A night owl (happy to work between the hours of 8:00pm and 8:00am)
Have exceptional administration, accounting and organization skills with great attention to detail and ability to supervise a team
Fluency in French and/or Dutch in addition to English is preferred for this role
Highly social, motivated, and proactive; Experience of using Opera / Opera Cloud PMS is preferred
During the pre-opening period you will need to have a flexible approach to working hours which may include some late finishes and weekends as we prepare the hotel for opening.
If you think you have what it takes to be our Night Manager at The Standard, Brussels we'd love to hear from you
CDI - Contrat à Durée Indéterminée
• Meals on Duty (once hotel is open)
• Worldwide Travel Discounts via The Standard Advantage platform & Hyatt Hotels
• In-house Experience Program
• Social Committee with regular monthly social activities
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