Store Manager
il y a 3 jours
About us
Arion Retail Group is a leader in international retail, developing a large portfolio of international, iconic brands across 14 European countries from their headquarters in Amsterdam.
Arion Retail is committed to introducing and expanding a carefully selected range of premium brands across Europe.
We focus on offering products and experiences that support each customer's individual journey and lifestyle.
With subsidiaries across the EMEA region, Arion Retail Group is a holding owned by Irani Corp, an exclusive representative of world leading fashion brands over more than four decades, through a variety of marketing channels: wholesale, multi-brand stores, mono brand flagship stores and e-commerce.
About The Role
We are looking for a people oriented, passionate leader, who will have the opportunity to partner with us to recruit & build a diverse & inclusive team for the first store opening of lululemon in Antwerp, the first store in Belgium.
Reporting directly to the Europe Retail Director, the successful candidate brings a previous experience in retail, of which of least five years managing a team, and will be responsible of every aspect of the retail store performance.
We expect you to lead with example, ensuring that every area of the store is engaged and performing to deliver world-class guest experience.
People are at the heart of what we do, and this role is responsible for the talent acquisition strategy, ongoing people development and growth within their community.
As Store Manager you will be responsible for creating an environment and a store culture where people feel a deep sense of belonging and have the opportunity to grow.
You thrive developing team capabilities to drive strategy and achieve key results for the business.
RESPONSIBILITIES
Leading & developing people
- Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive, productive and fun experience for team members.
- Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members.
- Manage the store's hiring strategy to build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
- Support ongoing learning and development of all team members consistently and equitably by providing direct feedback, coaching, mentoring, continuous development check-ins and leading performance management activities.
- Address all employee concerns and issues, including knowing when to partner with internal support to take appropriate action.
- Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
- Address all employee relations issues, including knowing when to partner with the HR team for guidance or appropriate action.
Creating community & client experience
- Move dynamically with daily presence on the floor to assess and fulfil the needs of the client's, business and team.
- Manage and direct in-store team members to ensure optimal guest experience that values guests' time and supports store operations.
- Lead an exceptional client experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
- Establish and increase brand awareness in the community by cultivating and maintaining inclusive relationships with local ambassadors, community influencers and other external partners.
- Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, International Day of Yoga).
Operations, Product, and Strategy
- Plan floor coverage and make decisions to maintain efficiency and effectiveness of floor operations.
- Drive overall store visual merchandising, product strategy, including product escalations, and execute company-driven product actions, projects, and initiatives.
- Manage sell-through by monitoring product levels, ensuring accuracy of inventory counts, and organizing product deliveries in line with visual merchandising strategy.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.
Requirements and skills
- Fluent in Dutch & English, French is an advantage.
- A minimum of ten years of working experience in retail or a service & people oriented industry, of which at least five years leading & managing people.
- Able to and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
- Sets challenging, focused goals and is motivated and determined to meet or exceed them; is innovative and owns results
- Agile- Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions
- Integrity & trust: Behaves in an honest, fair, and ethical manner with people
- Holds a valid Schengen working VISA or work permit for Belgium.
Others
This role requires the flexibility corresponding to any business operating in a retail & commercial environment, with regards to working hours, schedules and availability, in respect with local labour law or collective agreements.
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