Test technician

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.
In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
Help the 1st and 2nd level support to resolve escalated support requests;
Validate and implement updates of business applications on the current master image;
Perform tests to validate changes of infrastructure in collaboration with client providers;
Test and document changes according to client instructions / procedures;
PowerShell) for the installation of new applications and updates;
Test and adapt the master scripts for the installation on the new machines;
Take part in maintenance operations of the computer equipment with the support team;
Create and maintain scripts to automate the installation of applications.

In order to ensure the good execution of the mission, the Senior Deskside Technician will need to demonstrate similar experiences with other companies and should have the following experiences and skills:
Expertise in Microsoft Office 365 pack, Windows OS, DOS and VBS;
Knowledge of PowerShell, Knowledge of Windows server, E-mail systems, Microsoft Sharepoint;
Advanced knowledge of virtualization, networking and telecommunications;
Connectivity technologies (ADSL, UMTS, ISDN, WiFi);
A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role;
Language skills: Proficiency in local language and a good level of English.
Relationship builder both within the team and across the entire organization;
Opportunities to learn and develop: training programs;
Exposure to an international environment as part of a multicultural team spread across Europe.
Updates, Execution, Proactivity, Prioritize Workload, Delivery, Network Issues, Acquisition, Enthusiasm, Meet Deadlines, Support Network, Incident, IOS : IOS software, UMTS, 2nd Level Support, Fast Pace, Networks, Proactivity, Connectivity, Infrastructure, Ambition, ADSL, Virtualization, Networking, Maintenance, Team support, Problem Management, Backup and Recovery, Equipment support, VBS, ITIL Process, Windows, Expertise, System architecture, Installation, Customer Service, Practicality, Stress tolerance, Computer Equipment, Library, Support Requests, Security service, Customer Service, Permissions, Powershell, ISDN, Technology, Email Systems, Telecommunication, Language Skills, Business Users, MS Office Suite, VOS, Project completion, Support Group, WiFi, DOS, Service, Testing