Remote Designer
il y a 4 semaines
Conversational AI Designer – Agentic Experience Design Location: Belgium (Hybrid – 2 days/week onsite)
Languages: English + Dutch and/or French
Design the next generation of intelligent assistants — agents that don't just respond, but act: proactive, autonomous, and deeply helpful.
This role sits at the crossroads of UX, AI, and product. Agentic Experience Design
Design goal-based conversational journeys that enable autonomous task completion, proactive support, and self-service.
Define escalation logic, fallback strategies, and smooth handovers between agents, humans, and backend systems.
Work closely with NLP/NLU engineers to improve intent recognition, classification, and response quality across channels.
Leverage data from past interactions (analytics, heatmaps, feedback loops) to continuously improve agent performance and personalization.
Contribute to a conversational design system that aligns with UX, branding, and service design libraries.
3–5 years' experience in conversational design, AI UX, or content design for digital/enterprise products.
~ Hands-on experience designing bots or assistants using tools like Dialogflow CX, Rasa, Watson Assistant, Botpress, or custom LLM-based frameworks.
~ Experience with LLM orchestration, memory design, or multi-agent systems.
Knowledge of UX writing, service design, and enterprise automation.
Background in linguistics, cognitive science, or behavioural design.
Share your CV and a short portfolio or examples of conversational experiences you've designed (chatbots, voicebots, copilots, etc.).
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