TrustBuilder - Head of Project Management

il y a 3 semaines


Gand, Belgique TrustBuilder Temps plein

The Head of Project Management is a pivotal position entails overseeing customer experience, project management, and service delivery managers within our organization. Reporting to the Senior Vice President Operations & Services, you will play a critical role in ensuring the seamless delivery of services, maintaining excellent customer satisfaction, and driving operational excellence across our service portfolio. Key Responsibilities Customer Relations Foster strong and positive relationships with our clients, understanding their needs, challenges, and objectives Act as a primary point of contact for escalated customer issues, ensuring prompt resolution and client satisfaction Implement strategies to enhance customer experience and loyalty, driving repeat business and long-term partnerships Project Management Lead and coordinate project managers to ensure successful delivery of projects within scope, budget, and timelines Develop and implement project management best practices, methodologies, and tools to optimize efficiency and effectiveness Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful outcomes Service Delivery Management Oversee the service delivery process, ensuring adherence to service level agreements (SLAs) and quality standards Collaborate with service delivery managers to optimize service delivery processes, workflows, and resource allocation Continuously assess and improve service delivery performance through data analysis, feedback mechanisms, and performance metrics Leadership and Team Management Provide strong leadership and direction to the service management team, fostering a culture of collaboration, accountability, and continuous improvement Coach, mentor, and develop team members, empowering them to achieve their full potential and contribute to organizational success Promote a positive and inclusive work environment that values diversity, creativity, and innovation Strategic Planning and Alignment Collaborate with senior management to develop and execute strategic initiatives aligned with organizational goals and objectives Contribute to the development of service management policies, procedures, and standards to support business growth and scalability Stay abreast of industry trends, emerging technologies, and best practices in service management, incorporating insights into organizational strategies



  • Gand, Belgique TrustBuilder Temps plein

    The Head of Project Management is a pivotal position entails overseeing customer experience, project management, and service delivery managers within our organization. Reporting to the Senior Vice President Operations & Services, you will play a critical role in ensuring the seamless delivery of services, maintaining excellent customer satisfaction, and...

  • Senior Data Project Leader

    il y a 3 semaines


    Gand, Belgique TrustBuilder Temps plein

    The Head of Project Management is a pivotal position entails overseeing customer experience, project management, and service delivery managers within our organization. Reporting to the Senior Vice President Operations & Services, you will play a critical role in ensuring the seamless delivery of services, maintaining excellent customer satisfaction, and...


  • Gand, Belgique TrustBuilder Temps plein

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    il y a 3 semaines


    Gand, Belgique TrustBuilder Temps plein

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  • Corporate Services Manager

    il y a 3 semaines


    Gand, Belgique TrustBuilder Temps plein

    Based in Ghent (preferably) or Paris, the Professional Services (PS) Manager will oversee day-to-day operations, define strategies, drive implementation and customer satisfaction and run the P&L within the Professional Services division. Shape the strategy, operations, processes and management of TrustBuilder's Professional Services. Drive and manage the...

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