ServiceNow Knowledge Manager
il y a 2 semaines
At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. The best of ICT with a human touch.
Why Join Axians European Institutions' Team?
Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
We are seeking a ServiceNow Knowledge Manager / Tester to join our team in Brussels.
In the context of a project for the European Commission, in Brussels, we need to reinforce the team in charge of the EC Service Management tools based on ServiceNow as a SaaS cloud computing software. It involves setting up systems to define, manage, automate, and structure services for companies. (ServiceNow Platform including ITSM, SPM, HR, ... applications).
Troubleshooting of the current ServiceNow platform solutions in place (mainly ITSM) for Incident, Service Request, Problem, Change, Service Level, Self-service portal and Knowledge management modules.
# ServiceNow Software updates & Releases deployment. (change/release management)
# Monitoring, Release testing and deployment…)
The principal function, using his experience on ServiceNow Platform, will be to help and guide the service in the context of Knowledge Management and Testing, using known methodologies and aiming for automated testing (ATF) of the ServiceNow Platform solution inside the European Commission. (Principally on Platform and ITSM scope but also on the different applications like ITAM, ITOM, HR, CSM, SPM, …)
ServiceNow Automated Test Framework (ATF) certified (and proven experience)
Experience with Knowledge Management – documentation business oriented.
Experience with ticketing systems (ServiceManager, ServiceNow, etc.)
Business analyst oriented profile to focus on testing activities and documentation:
ServiceNow Automated Testing Framework
Experience in Business user stories testing
Experience in ServiceNow Knowledge Management product (documentation)
Error Identification during testing (overall platform and mainly ITSM)
Define and maintain automated testing scenarios
Required languages:
~ The language requirements include oral and written fluency in both EN and FR
Experience in the context of the IT support at European Commission
Apply now to join a vibrant team contributing to technological advancements in European Institutions.
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