Network Engineer
il y a 3 semaines
Role definition
You will be responsible and accountable for end to end Infrastructure network operations and work with different types of Ethernet and fiber Cables. Follow cabling standards (TIA-568 standard) & fiber testing equipment
Expected qualification and critical experiences -
- Work with different types of Ethernet and fiber Cables . Follow cabling standards (TIA-568 standard) & fiber testing equipment
- Under break fix activities repair\replace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (E. g patch cables used to connect wall blocks, line interface units, etc.)
- Tasks to be performed by FSO under onsite MACD'S are below
- Add/remove CSU/DSU
- Add/remove out of band access devices/modems
- Ad a router, switch, firewall or its modules and cards (chassis-based or non-chassis based)
- Rogue device identification (tracing the cable from the switch to the end location)
- Wiping configs
- Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records)
- Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.
- Provide support to network & security devices, un-racking, packing, installing and shipping equipment to multiple locations.
- Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch
Perform RMA process
- Replacing network hardware,
- Label patch cords,
- Un-rack defective hardware,
- Install RMA hardware into the Rack,
- Repatch copper and Fiber cables
- Upgrade the hardware with JJTS standard code / IOS
- Complete UAT testing
- Ship back the old hardware
- Replace or install new network hardware
- Need to work with tools they will need to use to perform FSO work
- Screwdriver,
- Laptop,
- Hotspot,
- Console Cable,
- SecureCRT or PUTTY software,
- Working knowledge of WebEx / Skype / Teams and AWS
Mandatory Education, Skills & certification -
- Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices
- Perform wireless LAN survey for break-fix with proper equipment & training
- Local contact point for escalated / aged / outstanding incidents & iTASK
- Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc)
- Coordinate and manage communication with SDL, and Network Team (e.g. incident update)
- Follow up and support on operation team open RITMs
- Support other initiatives like TLM, Capacity, Release, Problem management
- Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)
- Run reports from Network Tools (e.g. Logic Monitor, Netscout, Tornado, Prime etc) for Network CI as required
- Perform CSR / MACD / Project work as FSO
- Support HCL Network team whenever & wherever required like troubleshooting, knowledge sharing, badging, site visits, assisting at site/remotely, mentoring resources, training and others
- Other Field Services activities as per business requirement & emergencies at all times
Benefits
- A supportive, diverse and global team with a brilliant culture.
- A flexible (remote) working environment
- Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life, AD &D and Business Travel insurance. These are apart from the statutory benefits applicable in the country.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few.
- To know more about us visit –
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