Senior UX/UI Designer
il y a 5 jours
We are looking for a Senior UX/UI Designer to lead the design and optimization of customer onboarding journeys within a digital product and sales environment. This role focuses on creating seamless, intuitive, and high-performing user experiences that support the full customer lifecycle, from initial engagement through activation and beyond.
Key Responsibilities
User Experience Design
- Design clear and user-friendly onboarding flows across digital platforms.
- Map and optimize end-to-end user journeys aligned with business objectives.
- Create wireframes, prototypes, and high-fidelity UI designs.
- Conduct usability testing and iterate based on insights.
User Research
- Lead qualitative and quantitative research (interviews, surveys, usability testing).
- Translate user insights into actionable design improvements.
- Document findings in a structured and shareable way.
Collaboration
- Work closely with product owners, business analysts, developers, and stakeholders.
- Act as a bridge between technical teams and business needs.
- Ensure design solutions are aligned with technical constraints and objectives.
Technical & Design System Expertise
- Work within and contribute to a Design System (components, tokens, accessibility).
- Demonstrate strong expertise in Figma (auto-layouts, templates, file structure).
- Ensure accessibility compliance and feasibility within complex IT environments.
- Collaborate with development teams to deliver scalable, maintainable solutions.
Leadership
- Lead UX/UI initiatives from discovery to delivery.
- Promote user-centred design practices.
- Mentor and support other designers within the team.
Profile
- Minimum 5 years of experience in UX/UI design, ideally within enterprise or complex environments.
- Mandatory experience in customer lifecycle and onboarding journeys.
- Strong experience with Design Systems and component-based design.
- Technical understanding of front-end principles (tokens, architecture, systems) is a plus.
- Experience working in Agile/Scrum environments.
- Excellent communication and collaboration skills.
- Proficiency in Figma and prototyping tools.
- English required; French and/or Dutch is a plus.
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