Full-time

Job Description Want to skyrocket your career with a rock-solid company? ARHS Group - Part of Accenture is looking for an experienced Chapter Lead Product Manager (M/F) to join our team at the client site, a European Institution in Luxembourg. As a Chapter Lead Product Manager, you will lead a team of Service Owners driving 22 squads delivering over 60 IT services. Manage the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives
Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients
Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements
Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services
Gather feedback from end-users and stakeholders to continuously improve service quality, scalability, and performance, ensuring services meet evolving needs
Utilize data and KPIs to guide prioritization decisions, focusing on service performance, user satisfaction, and business value
Ensure services comply with security, legal, and regulatory requirements, working closely with the legal and security teams
5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management
~ Strong ability to drive a team, and impulse end user customer focused orientation
~ Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management
~ Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence
~ Experience with budgeting, forecasting, and financial oversight for service-related projects
~ Familiarity with ITIL service management practices or certifications
~ Data-driven mindset with experience using analytics to optimize service delivery
~ Fluency in English is required

Additional Information Arηs Group – part of Accenture - is a market leader in the management of complex IT projects and systems. With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others.We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.