Specialist, Product Operations

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummarySpecialist, Product OperationsOverview The Specialist, Product Operations will join the team of specialists, who all play a vital role in the implementation and supporting of the Originating Institutions (OI) for Cross-Border Payment Services. The successful candidate will be responsible for all aspects of XBS configurations post the technical integration until the commercial launch, and support several types of expansion programs of the Originating Institutions subsequently. This role also project manages the configuration tasks by other internal teams in order to seamlessly complete all end to end configurations.RoleThe job role is to spearhead the configurational projects from the regions for the Mastercard Cross-Border business, manage key stakeholders and support test sessions for new and existing customers. This role also plays as subject matter expert on XBS Bank platform capabilities and limitations, and bridges the gap between various stakeholders and Regional teams. The Key responsibilities of the role include the following:Ensuring the configurations of the new Originating Institutions are performed accurately within the prescribed SLA. Attention to detail is a critical attribute of the individual to ensure error free process.Effectively collaborating with wider cross functional teams that support cross border business in order to achieve the overall implementation expectation.Effective tracking of OI onboarding pipelines and regular follow ups for the pending details or confirmations from Sales teams/OIs for successfully completing the configuration Proactively highlighting the anomalies, if any, with the configuration data provided, and diligently following up to obtain all the desired details for the onboarding. Providing support for all the user acceptance testing related to any new functionality that are directly or indirectly linked to the Configuration.Activating new corridors, additional products/channels, pricing changes and new branch additions, for the existing OIs.Collaborating with key stakeholders such as the regional product delivery, customer implementation and product management teams on the configuration related requirements.Maintaining record keeping of all the configuration requests for addressing any future queries.Collaborating and supporting other teams such as Customer Support teams in providing required details from the systems pertaining to an OI, in order to resolve any issues raised.Providing ongoing progress reports for different projects, ensuring constant and thorough documentation.Undertaking any other specific projects assigned by the line manager and supporting other miscellaneous activities endorsed by the line manager.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.