Medical Information Analyst
il y a 3 semaines
Job location**:Cork, Ireland** _(relocation package available)_
Global pharmaceutical company is looking for a **Medical Information Analyst **(Italian or Dutch speakers):
**Main responsibilities**:
- Handle calls requesting product information from HCPs and the general public.
- Answer calls in a courteous, professional manner with predefined answers/resources.
- Handle queries from customers by providing balanced, accurate and non-promotional information.
- Identify queries containing either adverse events or product quality complaints and handle these in accordance with the appropriate procedures.
- Accurately record all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices.
- Facilitate fulfilment of customers’ requests.
- Escalate all enquiries without predefined answers according to defined processes.
- Other duties and special projects that are assigned by management (experience related).
- Utilize computer technology to handle high call volumes.
- Ensure optimal customer satisfaction.
- Share effective methods and practices with colleagues in order to satisfy customer needs and provide input/feedback to continuously improve daily processes.
- Maintain and enhance company product and organizational knowledge.
- Support organizational changes. Demonstrate flexibility in providing coverage and/or availability for the front line via scheduling adjustments for unexpected absences, events, or call volume variances.
**Qualifications**:
- Bachelor degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience. (Business experience such as medical sales representative will also be considered)
- Excellent listening and verbal skills to respond to customers in a rational and empathetic manner
- Good written skills to respond to customers queries succinctly and accurately
- Flexible and empathetic towards customers' needs (managing their expectations)
- Proactive, analytical and pragmatic approach to problem solving
- Able to work in a high-pressure environment, juggling short deadlines, multiple priorities and concern for maintaining standards
- Good time management skills
- Experience of software packages such as Word, Excel and Outlook
- Fluency in English and **Italian OR Dutch** and is essential for this role.
- Sound background to understand national health care systems and organizational hierarchies.
**Job Types**: Full-time, Permanent contract
**Salary**: €30,000.00 - €40,000.00 per year
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
-
Medical Information Lead
il y a 3 semaines
Antwerpen, Belgique Johnson & Johnson Temps pleinFor our Local Operating Company in Belgium & Luxembourg, we are currently recruiting for a Medical Information Leader based in our Beerse or Diegem office. In this role you will be leading our Medical Information responsibilities and activities, leading a team of medical information professionals. This role is an excellent opportunity for experienced medical...
-
Medical Science Liaison
il y a 4 semaines
Antwerpen, Belgique Apellis Temps plein**Position Summary**: The Apellis MSL (Medical Science Liaison) is a remote role focused on developing and maintaining peer-to-peer scientific relationships with key medical experts. This role will primarily support the Apellis ophthalmology program and is embedded in the Medical Affairs department. The MSL will collaborate with physicians and other health...
-
Actuarial Lead Analyst
il y a 6 jours
Antwerpen, Belgique Cigna Temps pleinActuarial Senior Analyst About Cigna Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our...
-
Business Analyst Bi
il y a 4 semaines
Antwerpen, Belgique 3D-ICT Temps pleinIntroductie - The service holder will contribute to the development of the strategy for Reporting & Metrics building in line with the overall BI services and C&SP strategy (partnering with ODW, PDW, QRM & IT on platform selection) and optimizing the platform’s usage across Global Development (GD) and Cross Sector. The Analyst will be responsible for...
-
Executive Office Lead Analyst
il y a 2 semaines
Antwerpen, Belgique Cigna Temps pleinAs a Lead Analyst working in the Executive Office, you will play a You will play a key role in coordinating the executive engagement/contribution to pivotal decision-making forums for the IOH business. The includes delivery ownership of multiple high-profile submissions for key segments in the IH portfolio. The role is a combination of recurring and ad-hoc...
-
Information Architect
il y a 2 jours
Antwerpen, Belgique Atlas Copco Airpower N.V. Temps pleinOur solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. **Join us on our journey for a better tomorrow.** **What are we looking for?** We are looking for a...
-
Medical Devices Cv Reviewer
il y a 3 semaines
Antwerpen, Belgique SGS Temps pleinCompany Description At **SGS**, you can choose. First of all, out of our various vacancies. However, SGS also gives you another choice. Do you choose to _expand_ or to _enrich_? We are not only looking for colleagues who can go in to depths of their discipline. We are equally as much looking for colleagues who we call ‘connectors’, people who can...
-
Risk & Underwriting Analyst
il y a 3 semaines
Antwerpen, Belgique The Cigna Group Temps plein**The Risk & Underwriting Analyst delivers professional activities focusing on SME book of business. There will be a large focus on using manual raters for sending out large volumes of quotes based on data received from sales and client management. You will become an expert of our manual tools. Taking ownership of you own book of business with SME clients...
-
Functional Analyst
il y a 6 jours
Antwerpen, Belgique Hysopt Temps pleinHysopt is currently working on a solution to bridge the gap between "drawing and calculation" of HVAC systems. The magazine “Installatie en Bouw” devoted an article to this ongoing development. As a **functional analyst BIM (Building Information Modeling)** you will strengthen the development team to help shape and continuously improve** this innovative...
-
Consultant Ict
il y a 1 semaine
Antwerpen, Belgique Federale Politie Temps pleinNiveau d'études- Bachelier (enseignement supérieur de type court) - Degré- Consultant-ICT- Lieu d'embauche- PJF LIEGE - COORDINATION ET DIRECTION OPS - Rue Saint-Léonard, 4000 Liège- Date limite d'inscription- 17.06.24- Nombre maximum d'inscriptions- 25- Numéro de référence- 111580/S5F**Description d'emploi**: Les data-analystes mettent à...
-
Business Analyst
il y a 18 heures
Antwerpen, Belgique Manuchar Temps pleinThe job At Manuchar we are transforming towards our state-of-the-art 2.0 platform and a Business Analyst plays a crucial role in this journey! As a Business Analyst, you are the voice of our business towards our IT-department. You analyse the information and the processes needed to support our business plans & formulate (non-)functional requirements of the...
-
Senior Medical Writer
il y a 1 semaine
Antwerpen, Belgique TRIUM Clinical Consulting NV Temps pleinQbD Group’s team offers knowledge & tailored (software) solutions in development, clinical, regulatory & compliance, production and distribution for companies active in Pharma, ATMP and Medical Devices/IVD. We are always looking for the next QbD’er in **Medical writing.** **What do we expect from you as a Medical writer?**: The Medical Writer is...
-
Business Information Analyst
il y a 1 semaine
Antwerpen, Belgique IT-Planet Temps pleinIntroductie IT-Planet is dé HR specialist voor flexibele en tijdelijke staffing in IT. Wij verzorgen IT-projecten bij diverse top 100-klanten over heel Vlaanderen en Brussel in volgende IT-domeinen: Application Development, Infrastructure Services & Software Testing. Met 15 jaar ervaring achter de kiezen kunnen wij perfect tegemoet komen aan jouw...
-
Business Analyst
il y a 17 heures
Antwerpen, Belgique Cigna Temps plein**The Position**: The role will be within our change team working as a Business Analyst / Intake Lead (Hybrid) within our Europe & Global Segments Organisation reporting in the Head of Change. Given the size and breadth of the EGS portfolio, this hybrid role is responsible for (pre) intake management and develop and support the Benefits Management Strategy...
-
Infirmiers Et Technologues en Imagerie Médicale
il y a 2 semaines
Antwerpen, Belgique CHU de Liège Temps plein_Le CHU de Liège est l’hôpital universitaire, public et pluraliste de Wallonie._ - Avec ses 6000 collaborateurs, Il est le principal employeur de la région liégeoise. Outre son activité clinique, le CHU a une mission d’enseignement et de recherche pour élaborer et diffuser les progrès de la médecine au bénéfice de la communauté._ **Votre...
-
Web Product Analyst
il y a 3 semaines
Antwerpen, Belgique Johnson & Johnson Temps plein**This position is overall responsible for understanding business processes, analyzing business needs, designing solution and coordinating development execution & implementation of Janssen Medical Cloud, our regional web platform for Health Care Professionals and Janssen With Me, our regional web platform for Patients and Caregivers. She/he reports to the...
-
Subrogation Senior Analyst
il y a 1 semaine
Antwerpen, Belgique The Cigna Group Temps plein**Subrogation Senior Analyst** The job profile for this position is a Quality Review and Audit Senior Analyst, which is a Band 3 Senior Contributor Career Track Role. **Excited to grow your career?** We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open...
-
Nps Analyst
il y a 4 semaines
Antwerpen, Belgique Cigna Temps pleinRole Summary The Net Promoter Analyst will be responsible for understanding the end-to-end customer experience and leveraging the tools available to provide insights on Cigna customers. The analyst will be on the front line of gathering customer information, transactional behaviours and quantitative and qualitative data, such as feedback from customer...
-
Compliance Analyst
il y a 3 semaines
Antwerpen, Belgique Axis Temps pleinPour notre client dans le secteur bancaire, nous recherchons un analyste en conformité pour une mission temporaire de 3 mois. Les étudiants qui sont en dernière année (de préférence en économie/droit) et qui sont disponibles à temps plein peuvent également être considérés pour ce poste ! **Beschrijving** En tant qu'analyste de la conformité,...
-
Territory Manager Antwerpen
il y a 5 jours
Antwerpen, Belgique Applied Medical Temps pleinOverview: **Job Description**: Combine your strong sales experience and passion for healthcare and join our dedicated sales team. In the role of Territory Manager, you are an energetic and motivated self-starter. You enjoy establishing strong relationships with both new and existing clients and following up on leads. As a product expert, you understand what...