Spare Parts Specialist

Il y a 5 mois

Antwerpen, Belgique Dematic NV Temps plein

Overall, you will be part of the KION Robotics Systems / Mobile Automation organization which focus on the automation aspects of KION’s Automated Guided Vehicles (AGVs) and Autonomous Mobile Robots (AMRs) products. Within Robotics, the Global Lifecycle Support group provides KION’s brands (Linde, STILL and Dematic) with what they need to cover the service and sales of our automation products (Parts, Training, Documentation, Sales Support and Technical Services).

In this context, you will coordinate automation product’s spare parts readiness activities with our global Robotics teams (Service, Product and Engineering). You will also provide hands-on parts support to regional business activities across KION operating units and develop guidance for relevant processes & data analysis.

The EMEA Mobile Automation Spare Parts Specialist, preferably based in Antwerp Belgium, will work within the Global Parts team. This team, started in 2021, is currently led by a manager in Antwerp and consist of 1 specialist in each of our 3 regions. The Antwerp location is one of our main Robotics hub, which will allow you to learn and to work closely with product engineering teams and have access to our vehicles production factory.

**What we offer**:
**What we offer**:

- The opportunity to work in a fast growing technological company
- An international environment
- Flexible working hours
- The ability to work from home (40%)
- An attractive salary package (car, meal vouchers, insurances,...)
- 36 vacation days

**Tasks and Qualifications**:
**Core Responsibilities**:

- Support the department manager in ensuring a timely information flow of spare-parts related data and documentation towards the KION brands, both for existing and for new portfolio of automated vehicles
- Define and maintain automation products **spare parts list **with applicable part numbers information and related cross-references across SAP systems
- Keep track of automation products **spare parts bill of materials **and revision changes.
- Ensure the creation and maintenance of proper spare parts documentation for publication in the KION brands’ electronic spare **parts catalogues**:

- Co-operate with **master data **departments to support parts master data and life-cycle requirements (e.g. part number integration in ERP systems, updates, supersessions, etc.)
- Ensure the provision of **technical documentation **for parts and tools holding special requirements (e.g. batteries, software configuration, dangerous good certificates)
- Assign reasonable parts component criticality based on **failure probability and impact **.
- Support the KION brands in defining related spare parts **safety stock **levels.
- Create templates to support the generation of **recommended spare parts list or service fee **based on product scope, spare parts lifetime, criticality, vehicle fleet size.
- Act as a **contact person **in EMEA for **automation spare-parts related topics **.
- Ensure **alignment **with relevant spare parts **local and global stakeholders**

**Qualifications**:

- **Technical degree **, or equivalent education, in the automation or related industries (e.g. Machinery & Industrial Engineering).
- **1-3 Years relevant working experience **acquired in e.g. aftermarket or parts customer service, technical service or product management, aftermarket lifecycle management, production, logistics or materials planning.
- **Good understanding of spare parts or repair processes **and requirements
(e.g. Bill of materials & Items, Product release/changes, Parts lifetime/criticality, Catalogs, Logistics ordering/stock process, Parts software, Repair & Retrofits,)
- Understanding of **ERP concepts **. Practical knowledge of **SAP is a plus **.
- **Good communication skills, **confidence to reach out to others to get things done.
- **Enthusiasm for learning **new concepts and automation products. Capable to find answers through self-learning.
- High level of **customer service **and **solution finding **.
- **Team player **with the ability to operate in a global team
- Fluency in **English **. Dutch, German or other languages are a plus.

The more you recognize yourself in the following styles, the better this position will suit you: Technology/Components interested, Organized, Accurate, Networker, Global minded, Perseverant, Keep promises, Self-Driven, Enthusiast to learn, Hands-on, Can deal with recurring tasks, Improve/Find better ways.

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