Front Office Shiftleader
il y a 2 jours
**What do we expect?**
As a **Front Office Shiftleader (f/m/d)** you are responsible for the classic check-in and check-out as well as for the personal and telephone support of the international guest public. This special challenge in an international hotel group with very good opportunities for promotion and further training includes the following **main tasks**:
- Independent management of the respective work shift
- Implementation of NH service and quality standards
- Invoice processing, cash management and preparation of daily financial statements
- Acceptance, processing and confirmation of reservations
- Responsibility for complaint processing
**Who are we looking for?**
How can we fulfil the guest's wishes, exceed their expectations and thus ensure a special stay? How can we make check-in and check-out run smoothly? These are just a few of the many questions you must be able to answer as a **Front Office Shiftleader (f/m/d)**. You can find out which skills and competences are required in the following **requirements profile**:
**Professional requirements**
- Successfully completed training in the hotel industry or comparable qualification
- At least 2 years of professional experience at the front office
- First team management experience desirable
- Very good knowledge of German and English, further foreign language skills an advantage
- Very good knowledge of MS Office, SAP knowledge desirable
**Personal requirements**
- Strong guest and service orientation as well as enjoyment in dealing with an international guest public
- Friendly and communicative appearance
- Independent and goal-oriented way of working
- Self-confident appearance and assertiveness
- Organisational talent
- Ability to work in a team
- Willingness and commitment
**What can we offer you?**
The NH Hotel Group stands for one thing above all: internationality. However, our unique, international working atmosphere is not the only thing you can enjoy.
Our **corporate benefits** also include:
- financial security through a permanent employment contract
- Collegiality and loyalty through a strong team spirit
- NH Corporate Benefit Portal
- Employee meals
- Employee discounts in our hotels around the world
- Very good opportunities for further development and regular training at the NH University
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