Client Project Manager

Il y a 2 mois


Mechelen, Belgique Telenet Temps plein

**Telenet Business**

Telenet Business? De naam zegt het eigenlijk al: wij maken het verschil voor bedrijven, organisaties en overheden. Hoe? Door de digitale wereld voor hen toegankelijk te maken. We zorgen ervoor dat ze vooroplopen met hun digitalisering, en hun concurrentie een stap voor kunnen blijven.

Bij Telenet Business bieden wij professionele en digitale oplossingen. Van internet, multi-site connectivity, via digitale tv tot mobiele & vaste telefonie. Maar we gaan ook verder, hosting, camerabewaking, LAN netwerken, cybersecurity en zo veel meer.

**De Functie**:
Als Client Project Manager bij Telenet Business krijg je de kans om installatie-projecten bij onze grootste klanten uit te rollen. Je plant, volgt op en beheert klantenprojecten vanaf de eerste design fases tot de finale oplevering en handover naar operations. Je zit in de driversseat om de verschillende operationele teams, interne en externe leveranciers aan te sturen. Met jouw customer first mindset zal je de klantloyaliteit (NPS) rechtstreeks kunnen beïnvloeden. We bieden een job aan met grote impact en visibiliteit binnen de organisatie. Je komt terecht in een dynamisch en tof team waar we mekaar helpen en steunen waar nodig.

**De Werkplek**:
België en Noord-Frankrijk (gelimiteerd door Rijsel/Lille) zijn je speelveld, het kantoor van Telenet in Mechelen (1 dag per week) of de andere Telenet kantoren (Gent en Zaventem) zijn de thuisbasis.

**Onze ideale kandidaat**:
Je hebt een ingenieursdiploma op zak of gelijkwaardig door ervaring. Je hebt Telecom en ICT-kennis en kan je plan trekken in twee talen (NL/FR). Enkele jaren projectmanagementervaring is een meerwaarde. Je hebt goede onderhandelingsvaardigheden. Je kan vertrouwen opbouwen in een open en transparante werkomgeving. Jouw communicatiestijl kan je aanpassen aan de stakeholder.

En zeer belangrijk, You get things done

**Verantwoordelijkheden**
- Vertalen van een scope naar roadmap, deliverables, oplossing en planning
- Het leiden van een projectteam, rekening houdend met verschillende beperkingen, meningen en visies.
- High level designs omzetten naar low level designs. Je bent betrokken in de finale engineering van de technische oplossing. Je zal optimaal met de noden van de klant moeten rekening houden en verliest de efficiëntie, rentabiliteit en kwaliteit niet uit het oog.
- Managen (plannen, aansturen en coördineren) van de verschillende teams die betrokken zijn bij de implementatie van het project. Controleren en motiveren van de betrokkenen zodat beoogde planning naar de klant toe gerespecteerd wordt.
- Bewaken van projectbudget: opvolging van het initieel opgemaakt budget ten opzichte van werkelijke kosten bij implementatie.
- Opvolging beschikbaarheid en aankoop van extern afgenomen diensten en equipment, opvolging leveranciers.
- Actieve aanpak bij escalaties: zelfstandig op zoek gaan naar oplossingen, indien nodig de juiste prioriteiten stellen en beslissingen nemen.
- Uniek contactpersoon voor de klant, vertegenwoordiging van Telenet Business tijdens de implementatiefase; correcte, duidelijke en tijdige communicatie naar de klant toe, proactief waar nodig.
- Draagt eindverantwoordelijkheid van het project vanaf verkoop tot handover naar Service Management en/of Customer Service; stelt de nodige documentatie ter beschikking om deze handover efficiënt te laten verlopen.
- Aanreiken van de nodige elementen aan Billing & Collections team zodat correcte en duidelijke facturen kunnen worden aangemaakt.
- Rapporteren van project-voorgang aan Steerco/Management.
- Samen met Service Management en Accountmanagement, deel uitmakend van het Account-team, de opvolging van de topklanten van Telenet Business verzekeren na oplevering qua projectmanagement of delivery issues.


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