Senior Technician

il y a 3 semaines


Mons, Belgique Enterpryze Consulting Ltd. Temps plein

**Senior Technician (Service Desk)
- **Working Location**:Mons, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
- Practical experience in the implementation of ITIL Service Operations processes, preferably in an Operations Centre environment
- Experience working in a large corporate environment with matrixed structures
- Familiarity with analyzing and reviewing business processes, project management, and preparing business documentation
- Exposure to assessing feasibility of business process changes and recommending new approaches, with the ability to manage execution of business process improvements
- Good knowledge and experience of Telecommunications/Network/Information Technology solutions and products
- A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable

**Desirable Qualifications/Experience**:

- PRINCE2 Foundation or Agile PM or equivalent
- ITIL V3 or 4 Foundation or equivalent
- ITIL CSI or Six Sigma Green belt or equivalent
- Business Analysis Management or equivalent
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including ACO and ACT

**DUTIES/ROLE**:

- Provide support to explore sourcing opportunities, fostering a culture to forward-thinking approaches
- Assist in implementing agile work practices, collaborating with internal and external stakeholders
- Ensure alignment with established governance and strategies regarding innovation and sourcing within ESOC
- Contribute with inventive strategies to business units; assist in developing business cases, budget estimations, and process flows, linking strategic execution with innovative ideas
- Provide support in driving service enhancements by utilizing key performance indicators and critical success factors in service delivery
- Participate in monitoring progress in processes and technology, aiding teams in integrating new methods smoothly
- Assist in maintaining the CI Register and contribute to board meetings tracking the progression of identified improvements
- Contribute to maintaining documentation of risks, threats, vulnerabilities, and mitigation actions
- Support risk management activities within specific functions, technical areas, or projects
- Assist in identifying, assessing, and coordinating mitigation strategies for risks, involving specialists and domain experts as necessary
- Participate in requirement gathering, scoping, and planning phases of projects, collaborating with stakeholders to define project development models
- Aid in preparing and maintaining acceptance criteria for projects transitioning to Service Operations
- Support monitoring project transition and coordinate corrective actions when necessary to ensure appropriate stakeholder engagement
- Provide backup support for higher-grade staff, if required
- Perform other duties as may be required
- Working hours based on a shift pattern might be required


  • Senior Technician Csd

    il y a 2 semaines


    Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Technician CSD - **Working Location**:Mons, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience**: - Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years related...

  • Senior Technician

    il y a 2 semaines


    Mons, Belgique Systems Planning and Analysis, Inc. Temps plein

    Overview: Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision...


  • Mons, Belgique Vector Synergy Temps plein

    Senior Technician CSD **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C001091 / Mons **Skills, knowledge, experience required**: - At least 1 year of recent experience, related to IT Service Desk functions; - Detailed knowledge and working experience of MS Windows Operating Systems (MS Windows); - Detailed knowledge and...

  • Voice Technician

    il y a 3 semaines


    Mons, Wallonie, Belgique Aptonet Inc Temps plein

    Senior Technical Recruiter IT recruitment | Outsourcing | Nearshore I OffshoreScope of work:Workstream collaboration including email and instant messaging server backend and client frontend provisioning, management, operation and lifecycle across multiple separate networks of different classifications.Voice and Video conferencing server backend and frontend...

  • C004104 Senior Technician CSD

    il y a 3 semaines


    Mons, Wallonie, Belgique EMW Temps plein

    Deadline Date: Monday 10 March 2025Requirement: Senior Technician CSDLocation: Mons, BEFull Time On-Site: YesScope (hours): 1000Required Start Date: 20-APR-2025Contract End Date: 31-DEC-2025Required Security Clearance: NATO SECRETSpecific Working Conditions:Working underground and/or secured areas; Working hours based on a shift pattern might be required; Up...

  • Senior Technician Csd

    il y a 3 semaines


    Mons, Belgique Vector Synergy Temps plein

    **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C001091 / Mons **Skills, knowledge, experience required**: - At least 1 year of recent experience, related to IT Service Desk functions; - Detailed knowledge and working experience of MS Windows Operating Systems (MS Windows); - Detailed knowledge and working experience of...

  • Senior Technician Csd

    il y a 2 semaines


    Mons, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Senior Technician Csd

    il y a 2 semaines


    Mons, Belgique Vector Synergy Temps plein

    **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C003729 / Mons **Skills, knowledge, experience required**: - Higher secondary education or a completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years’ related experience; - Minimum 1 year of experience...

  • Video Conferencing Technician

    il y a 4 semaines


    Mons, Wallonie, Belgique Vector Synergy Ltd. Temps plein

    Location: Mons, BelgiumSecurity Clearance: NATO CTSReference Number: RFQ 2025-0084EducationVideoconferencing Technologies: Advanced proficiency with 3+ years of experience.Video conferencing Room systems: Advanced proficiency with 3+ years of experience.Virtualized server platform products: Intermediate proficiency with 2+ years of...

  • Senior Technician

    il y a 3 semaines


    Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **Working Location**:Mons, Belgium - **Security Clearance**:NATO Secret - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience**: - Minimum 1 year experience in Service Desk Operations within the last 2 years - Knowledge of and experience in NATO environment - Experience in, installation,...

  • Senior Technician

    il y a 2 semaines


    Mons, Belgique Vector Synergy Temps plein

    **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C002280 / Mons **Skills, knowledge, experience required**: - Minimum 1 year of experience in Service Desk Operations within the last 2 years knowledge of and experience in NATO environment; - Experience in: - Installation and maintenance of mobile computing solutions (e.g....

  • C004120 Technician

    il y a 3 semaines


    Mons, Wallonie, Belgique EMW Temps plein

    Deadline Date: Wednesday 19 March 2025Requirement: Technician (Cyber Security)Location: Mons, BEFull Time On-Site: YesTime On-Site: 100%Total Scope of the request (hours): 418Required Start Date: 28 April 2025End Contract Date: 31 December 2025Required Security Clearance: NATO SECRETDuties and Role:Information Assurance incident management;24/7 helpdesk...

  • VTC Technician

    il y a 3 semaines


    Mons, Wallonie, Belgique Spektrum Temps plein

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Spektrum has a wide range of exciting opportunities in several global locations.We are always looking to add great new talent to our team and look forward to hearing from you.Spektrum supports apex purchasers (NATO, UN, EU, and National Government and...

  • Systems Administrator

    il y a 2 semaines


    Mons, Belgique NATO - OTAN Temps plein

    NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency (NCIA) is leading NATO’s Digital Transformation. Based in Mons, Belgium the System Administrator plays a key role in supporting the maintenance, troubleshooting and automated...


  • Mons, Wallonie, Belgique Matchtech Temps plein

    Key ResponsibilitiesPreparing and reviewing technical and contract documentsAnalysing returned tenders and coordinating with the Design team via RFIsEnsuring quality control through inspections and snaggingYou will also be responsible for preparing method statements and risk assessments with the construction team. If you have a degree in Electrical...

  • Technician (Cyber Security)

    il y a 3 semaines


    Mons, Wallonie, Belgique GardPass Consulting & Space Temps plein

    Start date: May 2025Clearance: NATO SecretLocation: Mons, BelgiumDuties and Role:The duties of the individual mainly focus on:Information Assurance incident management;24/7 helpdesk service management;Management of Secure Management Centre's (SMC) including: key management, access control management, security monitoring, IP crypto configuration management,...


  • Mons, Belgique Booz Allen Hamilton Temps plein

    **Key Role**: Serve as Deputy Site Security Manager, leveraging Construction Security Technicians (CST) and Construction Security Plan (CSP) to identify threats and risks seeking to successfully protect the integrity of facilities throughout the life cycle of renovation projects as part of larger Construction team and report to the SSM and the SSO. Serve as...


  • Mons, Belgique Enterpryze Consulting Ltd. Temps plein

    **Deputy Head Centralized Service Desk - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years...

  • Senior Technician

    il y a 3 semaines


    Mons, Belgique Vector Synergy Temps plein

    **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C002020 / Mons **Skills, knowledge, experience required**: - Vocational training at a higher level in an Information Technology, Data Networking or Telecommunications related discipline with 5 years’ related experience or equivalent combination of qualifications; -...


  • Mons, Belgique Vector Synergy Temps plein

    **Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C002697 / Mons **Skills, knowledge, experience required**: - Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience; OR - Broad technical knowledge of CIS services, architecture and experience supporting...