Functional Analyst Knowledge Management

il y a 3 semaines


Brussels, Belgique Smals Temps plein

Chez Smals, plus de 2000 professionnels façonnent, chaque jour, l’avenir en s’investissant dans « l’ICT for Society ». Ces systèmes ICT de pointe permettent à nos clients de garantir des services encore plus performants dans des domaines tels que le travail, la famille et la santé. À terme, eHealth, une plateforme d'échange sécurisée dédiée aux informations médicales de tous les citoyens, rendra les prescriptions médicales papier superflues. D’autre part, le service ICT Dimona permet à l’ONSS d’assurer une couverture sociale aux 4 millions d’employés dès leur entrée en fonction chez un employeur. Pratique ? Certainement. Audacieux aussi.
**Description de la fonction**

En tant qu’analyste fonctionnel Knowledge Management, vous êtes chargé de mettre à disposition des équipes IT de Smals les informations pertinentes, actuelles, validées et fiables afin de les soutenir dans leur travail et faciliter leur processus décisionnel.
Dans le cadre des différents processus ITIL et, entre autre, du processus de « configuration management », vous rassemblez les besoins et les traduisez en analyse fonctionnelle.
Vous endossez le rôle d’intermédiaire entre les différentes parties impliquées dans l’identification, la collecte, la fédération et l’agrégation des données.
Vous garantissez ainsi une communication plus transparente par rapport à l’avancée du projet et soutenez l’utilisation des standards techniques.
Vous veillez au testing fonctionnel de l’outil et assurez un contrôle qualitatif dans un but d’optimisation.Enfin, vous réalisez l’implémentation et la livraison.
Vous prenez part à la rédaction des manuels et éventuellement à la formation des utilisateurs.
**Profil**

Titulaire d'un diplôme de Master, vous possédez une bonne connaissance en matière de bases de données et de data warehousing.
Vous avez une bonne affinité avec le Knowledge Management, l’IT Service Management et la Business Intelligence.
La connaissance des techniques de programmation, du scripting et de XML constitue un atout.
Vous disposez d’excellentes aptitudes sociales et réalisez vos projets de façon efficace et autonome.
Vous avez le sens des responsabilités, êtes flexible et faites preuve d’esprit d’initiative.
Votre sens de l’analyse et de la synthèse vous permet de livrer un travail de qualité dans les délais impartis.
Enfin, vous vous exprimez couramment en néerlandais.
**Nous offrons**

En travaillant chez Smals, vous contribuez à la réalisation de services ICT ayant un impact sur la vie de tous les jours. Que ce soit au niveau du développement applicatif, de l’infrastructure ou dans les services de support, il est possible de suivre des formations, de se spécialiser ou d’avoir des opportunités de carrière intéressantes. Smals veille à proposer des conditions de travail permettant un bon équilibre vie privée - vie professionnelle, un salaire conforme au marché, une assurance hospitalisation, un deuxième pilier de pension, des chèques repas et du télétravail. Smals rembourse entièrement vos déplacements domicile/lieu de travail en transports en commun et a choisi de s’installer à proximité immédiate des différents réseaux de transports en commun. Par ailleurs, Smals mène une politique d'égalité des chances.
**Contact


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