Security Service Delivery Manager
il y a 4 semaines
**Ready to take on new challenges ?**
Do you want to boost your career towards a** Security Service Delivery Manager/Security Service Provider SPOC **role?
Join our **Security Services** team
The NRB group is now the sector leader in Belgium and we offer IT services that meet all IT needs: Consultancy & Managed Staffing, Infrastructure & Cloud, Software Development & Security.
More info here
**YOUR MISSION**
**_ Your main responsibilities :_**
- Responsible for supplying the client Security service conform the contract and related SLAs
- Responsible as the SPOC for all security concerns towards the NRB SOC/SecOps team
- The assigned person will also monitor and initiate measures to improve the security service quality and/or improve the cost-effectiveness ratio of the services provided
**Objectives**:
- Manage assessments with the NRB SecOps team (identify SLA’s, documentation and knowledge gaps etc ) on the client operational security scope
- Report to higher management on timeline, progress, risks and issues
- Informs the client of any technical problems and addresses their concerns and suggestions with them
- Communication with the client, the NRB SecOps team, and any related vendors to ensure that issues can be resolved in a timely manner, and act as an escalation point for issues and concerns
- By identifying efficiency areas, the Service Delivery Manager will determine the future Security roadmap to improve the client security maturity
- Manage external supplier/service providers providing services to NRB
- Must implement the appropriate NRB procedures in a crisis situation with the escalation to the right participants
- To participate in the NRB Incident, Change, and Problem Management processes
- Collaborating on the reporting and KPI’s with the client, improvements, evolutions...
- Participating and preparing meetings and boards
- Participating and providing input for client's audits
**YOUR PROFILE**
- Strong Experience as a Service Delivery Manager
- Strong Knowledge/Experience within IT and Cyber Security domain
- Good Knowledge/Experience of ITIL
- You are stress-resistant, flexible and available
- You are rigorous, autonomous, proactive and have good team spirit
- You have an excellent analytical mind and are able to take a global approach to problems; you are structured and organized
- Leadership, proactive, determined, excellent communicator, real active listener, customer, solution and result oriented
- You are able to work in both French and English
**OUR RECRUITMENT PROCESS**
Our recruitment process is simple, fast and clear:
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