Change & User Adoption Manager
Il y a 2 mois
**Responsabilities**:
- Supporting changes to IT systems and processes to ensure the successful adoption by end-users. End-users include exempts, office workers and technicians in the field.
- You conduct user adoption assessments to identify end-users' needs and preferences and develop strategies to address potential resistance to change.
- You work closely with IT and Business project teams to ensure user adoption plans are integrated into the project plan and implementation schedule.
- You develop and deliver a training strategy that supports end-users throughout the adoption process, including addressing questions and concerns, and facilitating feedback channels.
- You measure and track the effectiveness of user adoption efforts and adjust the user adoption plan as needed to improve outcomes.
- You ensure the needed support is brought to end-users throughout the adoption process, including addressing questions and concerns, and facilitating feedback channels.
**Core missions/Main tasks**:
- You develop and maintain a comprehensive user adoption plan based on your experience and on the draft methodology that we’re establishing.
- You contribute to the further creation and standardization of our methodology.
- You interact with stakeholders across the organization, including business units and IT teams, to ensure a seamless transition to new IT systems and processes.
**Technical/Business Skills**:
- You are pro-active and take initiative.
- ou are able to work in a very demanding environment.
- You have strong analytical and problem-solving skills, with the ability to think critically and make sound decisions in a fast-paced environment.
- You are customer-oriented and you have a learning mentality.
- You have full professional proficiency in English and French.
- You have at least 5 years of experience as change manager, with a strong understanding of user adoption best practices.
- You have excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders across the organization.
- You are able to adapt your communication and change strategy to different audiences, from C-level to technicians in the field and everything in between.
- You show strong organizational skills, with the ability to manage multiple projects and tasks simultaneously.
- You own a Change Management Methodology certificate.
- You value the team’s success more than you value your personal achievements.
- Nice to have: software: MS Office, CrossKnowledge, overlay support tool (e.g. WalkMe)
**Package deal**:
- Permanent contract, within CP 200.
- Role of Onsite IT technician (deployed at several Everience clients initially).
- Remuneration: gross euros/month fixed + gross/month variable (payable in the form of a bonus at the end of the year).
- Meal voucher: 7 euros per day provided.
- Contribution to public transport costs according to the legal % (based on the subscription given).
- Reimbursement/payment of all other expenses necessary for exceptional travel (private car, hotel, trains, restaurants, etc.).
- Hospital insurance.
- Group insurance (2% paid by the employer and 2% paid by the employe).
- Structural teleworking bonus allowing a fixed compensation.
Type d'emploi : Temps plein, CDI, Freelance/Indépendant
Flexible Language Requirement:
- Néerlandais non requis
Lieu du poste : Télétravail hybride (1050 Brussels)
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