System Analyst
il y a 3 semaines
Montrium, a leader in the provision of cloud-based solutions for the life sciences industry, continues to grow and expand its next generation platform for managing documentation specific to the life sciences.
As we expand our growth and customer base, we are looking for a Belgium-based **System Analyst** to **join our Customer Experience team.**
Reporting to the Head of Customer Success, the **System Analyst** role at Montrium is pivotal in providing customer-centric technical support for our SaaS clients.
As a member of our dynamic Customer Experience team, you will:
- Review and manage the technical support request backlog
- Provide technical support to customers
- Investigate and test technical issues reported by customers through to resolution
- Identify technical issues that require immediate attention or escalation
- Interface with multi-functional teams both internal and external
- Participate in software testing activities (documentation and execution)
- Collaborate with the development team in the identification of technical bugs and in reproducing bugs
- Collaborate with the product team to provide customer feedback on feature requests or upgrades to the user experience
- Participate in system configuration activities
- Support and perform technical product deployment
- Contribute to the creation and maintenance of Help Center articles
**Experience and Soft Skills**:
- Be located, in or around Brussels, Belgium enabling commute to the office if required.
- Bachelor’s degree in field such as Engineering, Sciences, Information Technology or equivalent experience with a minimum of 1 year experience in a technical support role.
- Strong aptitude and knowledge of personal computer hardware/software
- Strong analytical and problem-solving skills
- Ability to multitask while maintaining attention to details
- Excellent communication skills and professionalism both externally with customers and internally within the Customer Experience team
- Excellent written and spoken English is required
- Written and spoken French is an asset
- Ability to learn and acquire new technologies autonomously
- Ability to analyze and troubleshoot problems
- Creative, innovative, and efficient
**Company Overview**:
Since it was founded in 2005, Montrium has evolved into a cloud-based solutions provider for the life sciences industry, while providing a blend of technology and GxP regulatory expertise to its client-base.
Montrium’s Electronic Document Management System platform (EDMS), Connect, is designed to help life sciences organizations maximize the effectiveness of their operations and improve compliance and traceability.
Today, thousands of users in over 35 countries use Montrium’s Connect platform to accelerate life sciences research.
Montrium brings together experts who have many years of experience in life science methodology, regulatory compliance, quality assurance, and system design and development. This team is by far greater than the sum of its parts and has built a reputation through the industry for excellence and commitment to quality.
Montrium’s European headquarters is in Brussels, Belgium and our North American headquarters is located in Montreal, Canada.
**Our commitment to our Employees and Customers**:
Montrium is committed to building trust and making a difference for our employees, customers, and the communities in which we live and work. We look to foster an environment that allows our team members to count on each other, be honest and make an impact every day. We prioritize autonomy and take pride in providing an equal opportunity workplace where everyone not only has a place to shine, but to be heard, exchange ideas without prejudice, build long lasting relationships and forge a career.
Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better by connecting people, processes, and technology together to impact patients’ lives.
**Next Steps**:
If this career opportunity interests you, or if you have any questions
If you are innovative, digital, and passionate about your field
Montrium is looking for someone like you to join our growing team
Contact us
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