Itam Functional Analyst
Il y a 6 mois
Implementation of IT Asset management process & functionality &
- ServiceNow product
- Leads process definition (involving customer stakeholders) based on ServiceNow best practices & standards & ITIL for IT Asset management processes (Software & hardware asset management), including integrations to other processes like IT service request fulfillment
- Capturing user requirements
- Creation of roadmap for IT Asset management within the organisation, in concertation with stakeholders (ServiceNow platform management, customer stakeholders,).
- Creates or supports creation of user stories for process implementation
- System and functional testing of ServiceNow components
- Supporting technical consultants in configuration & development
- Assure UAT has been done and has been signoff by stakeholders
- Ability to clearly articulate the power and value of the ServiceNow platform in terms familiar to a non-IT audience.
- Understanding of IT Asset management best practices.
- Strong knowledge and experience implementing ServiceNow based Asset management, including Sofware Asset Management and Hardware Asset Management products.
- Able to position best practices to steer Business (Process) decision taking process
- Not afraid of uncertainties, using his/her skills & knowledge to turn insecurities & uncertainties into certainty
- Familiarity with IT technologies including common hardware, networking, and software licensing
- Strong Knowledge of the ITIL Framework
- Knowledge of CMDB
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
Fluent in English (both orally and in writing) and at least one of Dutch and/or French
iStorm Projects is the IT Consulting practice powered by the Select Group. Above all iStorm Projects is a human adventure in an ever-changing technological world. Our goal is to focus on the well-being of our consultants by putting them in the center of every IT projects. Invest in our Human Capital via trainings, competence management and career path is also part of our DNA.
iStorm Projects - Powered by genuine people for digital success.
You receive an attractive salary package with many extra-legal benefits (company car, meal vouchers, insurance, ). All this in a fascinating work environment where you have many opportunities for development.
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