Configuration & Asset Manager
il y a 3 semaines
Mission purpose
Coordinate implementation projects of new IT hardware and solutions in the stores
This for new stores, stores being remodeled and existing stores, with internal and external partners.
Support the Stores team on run activities and become a champion on one or more topics making you a reference for your colleagues within IT and business.
**Core activities**:
- Coordinate implementation projects and rollouts of new IT hardware and solutions in the stores.
- Follow-up store remodelings in close collaboration with the business and technical departments, internal and external.
- Discuss store infrastructure requirements with stakeholders in order to find and agree on the most suitable solution for the store.
- Handle store related demands for additional HW and replacement of obsolete HW.
- Manage the orders for IT related hardware and its installation.
- Recognize, document and report recurrent store IT issues for review with the solution managers.
- Develop a deep understanding of the store setups and be able to give input to solve incidents and problems escalated by service management.
- Be a tactful conversation partner to the stores in case of IT issues or questions
- Advise and advocate the current IT solutions with a long-term strategy to the stores (roadmap IT)
**Operational / organisational**:
- Monitor the quality and efficiency of existing processes; recognize, review and propose improvements.
- Work in close collaboration with the Stores' RUN team to guarantee trouble-free operation of the stores.
- Be and promote the transversal collaboration between the different IT departments and beyond.
- Support cross project cooperation.
- Translate IT solutions into understandable language for the stores and business partners.
- Have a healthy curiosity for new technologies and retail-specific IT solutions.
**Knowledge, documentation and administration**:
- Write documentation and procedures for internal and external distribution
- Actively develop and contribute to establish an up to date Asset Management database (hardware, licenses,...)
- Follow-up 3rd party suppliers.
- Place and follow-up purchase orders.
- Have budget awareness to ensure a correct time registration.
- Contribute to the preparation of investment dossier.
- Contribute to knowledge management strategy of the domain.
- Be a source of knowledge for the rest of the team.
- Working (contributing/leading/follow-up) proactively on relevant actions to maintain or improve solution stability, bringing benefit to the business.
**Collaboration**:
- collaborate closely with the different actors:
- Technical departments
- IT
- Stores
- develop his/her own expertise, professionalism and client orientation
- help to optimize internal operations
- support internal communication
- be an active ambassador and encourage colleagues to become more so.
**Skills**:
Previous experience in retail or IT configurationmanagement is a plus
- Professional level in English, French and/or Dutch
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