Business Analyst Airfreight
il y a 11 heures
Job Description**:
Our company**
An international company headquartered in Philadelphia, BDP International is founded on a vision ‘Delivering the Best Global Logistics Solutions’. Today, you’ll find BDP People over-achieving wherever you are - between Beijing and Brussels, Singapore and Sao Paulo, Toronto and Tokyo, Milan and Manchester, and in more than 115 cities across the globe.
To compete in the new normal economy, logistics managers must pick their service partners carefully, linking new-fashioned expectations with old-fashioned know how. That’s why some of the world’s most respected companies trust BDP International to execute their most demanding air, ocean and ground logistics and transportation operations.
For over four decades, we have deployed the best transportation and logistics information tools, as well as experienced people at the point of customer contact to help our customers grow. Our approach is simple: We get to know our customers by listening and learning about their needs. Then we deliver individual solutions that improve effectiveness and minimize spend:
- Reducing costs of existing processes
- Improving cycle times
- Entering fast-growing markets
- Analyzing, designing and managing logistics processes
- Planning for rapid economic growth
- Developing infrastructures that flexes with changing business demands
**Scope**:
This role will improve operations and optimize the use of our BDP resources.
**Responsibilities**
- Assist in the design of the processes, tools, and technologies that will be required to deliver BDP’s capabilities to the clients in an accurate and cost-efficient manner.
- Assist in the design and development and provide critical input to the types of services, analyses, and reports that global clients can and should be receiving; including gathering information on current value-added resource requirements and cost.
- Ensure that client business requirements are being fulfilled by BDP in a cost effective manner. This will be accomplished by supporting client account teams in becoming a proactive PLP by performing cost analyses, observing processes, identifying problems and obstacles, and recommending cost-efficient solutions that support the client’s business objectives.
- Ensure that BDP operates in accordance with its defined policies, procedures, processes and authorities by monitoring against client Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
- Monitor performance of airfreight carriers
- Participate in BDP’s account management process for assigned clients and create operational plans for those clients.
- Work closely with other Business Analysts to identify value-added opportunities and ensure consistent client service.
- Share and develop leading implementation and operational practices with Business Analysts peers in other regions.
- Communicate additional business opportunities, competitive threats and operational issues with other members of client teams, including Client Business Analysts.
- Run and analyzeinternal Key Performance Indicator (KPI) reports for given clients and monitor performance of client service against established KPIs for the client. Report performance to appropriate BDP and client parties.
- Along with other regional Business Analysts, devise mitigation strategies for the specific client if performance falls below established benchmarks.
- Work with BDP resources to help resolve client regional disputes and involve other regional Business Analysts for specific clients to resolve any cross-regional disputes.
- Maintenance of Routing Guides of Rate sheets
- Serve as an escalation point for complex non-compliance issues and work closely with all airfreight partners
**Job Requirements**:
Key Competencies / Skills**
- Generic Standards_
- Good analytical skills
- Strong with Excel/reporting
- High stress resistance
- Independent worker with a high sense of ownership
- Excellent verbal, written and visual/presentation communication skills
- Demonstrating strategic, analytical skills
- Good judgement and initiative
- Functional Standards_
- Experience in airfreight is desirable but not mandatory
- Understanding of BDP’s internal systems including UTrac, etc. and how data within those systems relates.
- Understanding of additional BDP systems is a plus.
- Dimensions / KPI's_
- Improve process within BDP
- To respond quickly and give resolution to an issue.
- Regular and clear communication toward the business.
- Key Interfaces_
- Regular contact with all departments (local and international)
- Regular contact with clients
- Regular contact with local, regional and global Management
**Qualifications / Experience**
- College degree preferable in Business IT and Management/Informatics or demonstrated skills through previous positions/experience.
- At least 3 years of operations, industrial engineering, or project management experience preferred.
- Experience of more than 1 year in logistics i
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