SOC Coordinator

Orange Cyberdefense, an Orange Group company, is one of the world's leading cyber security services and solutions providers.

Orange Cyberdefense enjoys 25 years’ experience in the field of global information security, providing products and services for leading organisations in over 160 Countries.

We are building a safer digital society, protecting individual and corporate freedom across geographies.

**Working as a SOC Coordinator**

The role of the SOC coordinator is responsible for ensuring the smooth and efficient operation of the SOC by managing queues, addressing backlogs, handling internal escalations, and serving as the primary point of contact for appointment assignments. Reporting to the SOC manager and working closely with Global SOC colleagues to ensure the safeguarding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain the highest standards of security change and incident response.

**Key Responsibilities**:

- Participate in regular meetings to discuss ongoing incidents, improvements, and best practices.
- Continuously identify and make recommendations for improvements and enhancements of processes, instructions, and guidelines
- Develop, implement, and monitor SLAs and KPIs to ensure the SOC meets performance targets
- Mandate according to the business plan, budget, result, annual goals and authorization rules

**Why are we talking to you?**
- Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience in a security operations role, with a focus on incident response and coordination.
- Strong understanding of SOC processes, procedures, and technologies.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced, dynamic environment.

Detail-oriented with strong organizational and problem-solving skills.

**What you can expect from us
- **_Be taken care of - _**We offer you 32 vacation days, meal vouchers, eco-cheques, hospitalization and group insurance, company laptop, mobile phone with unlimited use as well as other benefits. So you do not have to worry about a thing
- **_Never stop learning - _**We want to be the best in what we do and therefore we provide training, certifications and learning opportunities for every employee so you continuously enrich your skills.
- **_Transparency - _**Communication is key So we organize company and team meetings on a regular base so everyone is informed properly.
- **_Do what you love - _**Enjoy flexibility with offices in Brussels, Antwerp, Ghent, Rotselaar, & Nívelles, a variety of events, sport at work and lots of activities. We spend more time at work then we do at home, that is why it is important that everyone feels at home. And we make sure you do
- **_Snack to your heart's desire - _**At Orange Cyberdefense we keep it healthy. So, you can enjoy an assortment of fresh fruit and healthy snacks. For those with an occasionally sugar dip, there are sweet snacks available.
- **_Reputable brand - _**You will join an internationally, growing company with over 25 years experience in the industry. This makes us experts in what we do. We have an international presence and yet local teams to assist our customers.
- **_The good life...
- **

**Are you interested? Then jump in

**contract**:
Regular

Hybrid work