Educator (Life Coach) - Night Shift

Job Introduction
Serco is a trusted partner for European institutions and international organizations, offering diverse services like ICT support, infrastructure, contact center management, and more for over 30 years. Our dedicated employees share a commitment to quality service.

We continuously strive to enhance service delivery, fostering an environment where ideas thrive. With a track record of excellence across sectors, we're embarking on a new mission - partnering with the Justice sector to establish transition houses in Enghien, promoting community integration and individual success.

Main Responsibilities
Responsibilities:

- You supervise and assist the residents in their daily lives and establish an educational framework
- You welcome new arrivals, enforce the living environment rules, manage group dynamics, ensure adherence to schedules, monitor room cleanliness, organize activities, and assist in meal preparation.
- You organize, lead, and supervise educational, creative, cultural, and sports activities both within and outside the Transition House.
- You maintain order and calmness, providing a structured and secure living environment, including safety, room checks, conflict prevention and management
- You provide more individualized support for the residents, building trust-based relationships, supporting their personal projects, and promoting autonomy.
- You provide coordination between the residents and other services, participate in teamwork aimed at their well-being and contribute to problem resolution
- You assist in the settlement of new arrivals (hygiene kits, room allocation, explanation of Transition House, operations, etc.).
- You conduct monthly assessments of each resident, in collaboration with colleagues.
- You participate in multidisciplinary meetings.

**Night Shift Schedule**
- 10pm - 6am

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

**LEVEL OF EDUCATION**
- A high school diploma or professional bachelor's degree in Education or a related field.

**KNOWLEDGE AND SKILLS**
- A minimum of 8 years of relevant experience in a similar social care environment with a bachelor's degree, and a minimum of 10 years without one.
- Proficiency in conflict resolution and mediation techniques
- Training in crisis intervention and de-escalation strategies for handling volatile situations
- Ability to independently address and resolve problems, seek alternatives and implement solutions
- Basic knowledge of MS Office: Word, Excel, etc
- Strong communication and interpersonal skills
- Patience, empathy, and the ability to work with individuals facing challenging circumstances
- Ability to work as part of a collaborative team
- Fluency in French, with proficiency in other languages being an asset

About The Company
**Why should you join Serco ?**

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.

**What we offer**
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

**_Important_**
- Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law._
- Applicants are reminded that they will be requested to produce such documentation during the recruitment process._
- Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization._

**_Data Protection:_**

Package Description
Competitive Salary

Corporate Benefits Package

Chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team