Technical Product Manager in Data
il y a 2 semaines
**Skill Set**
Platform management, AWS services including Monitoring, backup and Restore, Snowflake, DBT, Airflow, AD Groups / Access management via Veronis / Dashline, configuration management, ServiceNow, Qualification Process(GxP/ Non-GxP), PowerBI, Qliksense
**Responsibility**
- Is accountable for the Computerized System during the system's life cycle. I.e. from the start of the project until decommissioning / retirement of the system including maintenance.
- Take ownership of the assigned system and ensure the systems stays in a validated (if applicable) and/or qualified state during the system's lifecycle.
- Ensures system continuously support the business processes and meets business requirements as set by the BPO and companies’ security, data integrity, data privacy, availability, maintainability, and regulatory requirements (as applicable)
- Is a core team member of the project implementation team and supports the technical implementation of the system to ultimately, become the system expert during operational use of the system.
- Responsible for development of the system User Manuals (If applicable).
- Accountable for system specific trainings e.g. system specific change management (if applicable)
- Ensures controlled access to the System where applicable.
- Provides sufficient information to Service & support team to ensure proper first line support.
- Ensures second line support and problem management of the in-scope system.
- Suggest and support any system improvements where possible. Pro-actively plan, approve and coordinate system changes and related releases, coming from business requests and/or new system releases. Align with Unit Lead and Business Partner on budget, resources, and timelines.
- Manage interfaces & integrations between the in-scope solutions & other systems.
- Ensures (service level) agreements with related External Service Provider (ESP) and manages relation with ESP regarding technical aspects if applicable.
- Is responsible for the management of the user base with regards to licenses.
- Manages Maintenance windows
- Is responsible for system configuration if applicable.
- Support migration / upload activities.
- Ensure performance monitoring where applicable.
- Support Quality Management in responding to CS questions during inspections, audit and CAPA follow-up (together with BPO).
- Act as escalation level for complaints and major problems
- Support implementation of Data security e.g. implement encryption and data masking rules
**Employee Status **:Full Time Employee
**Shift **:Day Job
**Travel **:No
**Job Posting **:Mar 28 2024
**About Cognizant
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