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Team Leader
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**Team Leader French and Dutch**
Location: Brussels, Belgium
**Company Overview**:
At Odity, we excel in customer relations, dedicated to nurturing brands' most valuable asset: their customers. With a multicultural team of 1,500 professionals across 10 global offices, including New York, London, Paris, and more, we take pride in delivering exceptional customer service.
**About the Role**:
As a Brand Ambassador Team Leader at Odity, you will take on a pivotal role in leading and guiding our Brand Ambassadors, bridging the gap between our company and our customers. Your fluency in your language, along with proficiency in French, and Dutch, will enable you to provide top-tier support, resolve inquiries, and ensure overall customer satisfaction.
**Key Responsibilities**:
- Lead and oversee a team of Brand Ambassadors, serving as their primary point of contact for guidance and support.
- Utilize your language proficiency to ensure effective communication and resolution of customer issues.
- Build and maintain strong customer relationships by delivering exceptional service through your team.
- Collaborate with team members to share knowledge, best practices, and ensure the team's success.
**Qualifications and Requirements**:
- Fluent in French and Dutch to engage effectively with our diverse customer base.
- Excellent communication skills and a friendly demeanor to foster strong customer relationships.
- Prior customer service experience is preferred, with demonstrated leadership abilities - a positive attitude and eagerness to learn are equally valued.
- Provide ongoing training and development opportunities for team members to enhance their language proficiency, customer service skills, and product knowledge.
- Use data analysis to make informed decisions and drive improvements in the customer service department in tight collaboration with the leadership team.
**What We Offer**:
- A vibrant and inclusive work environment centrally located in Brussels.
- Competitive salary starting from €3.000 per month,
- Permanent Contract - CDI
- 13th-month bonus, eco-cheques, meal vouchers, and public transport participation.
**How to Apply**:
Ready to lead and enhance our customer service team while enjoying the charm of Brussels? If you meet the qualifications and are excited about this leadership opportunity, please submit your resume and a cover letter highlighting your relevant language skills, customer service experience, and leadership capabilities.
Join us at Odity, where you'll not only lead our growing Brand Ambassador Team but also contribute to our mission of enhancing customer relationships worldwide.
Pay: €3.000,00 - €3.600,00 per month
**Benefits**:
- Commuter assistance
- Eco vouchers
- Food allowance
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
**Experience**:
- Team management: 2 years (required)
- Customer service: 1 year (required)
**Language**:
- Dutch (required)
- French (preferred)
Work Location: In person
Application Deadline: 21/10/2024
