Operations Assistant Internship

il y a 4 jours

Brussels, Belgique B&B Hotel Centre Louise Temps plein

**Offre de stage en Assistant Operation (min 4 mois)**

**A propos de nous**

Chez B&B, nous accueillons de véritables personnalités qui, en intégrant notre équipe, deviennent des ambassadeurs de B&B.

Notre collaborateur(trice) idéal(e) est:

- Libre d'esprit - suivant un sens naturel de l'émerveillement et de l'aventure
- Indépendant(e) - explorant et exprimant ce qui est vrai pour lui/elle
- Chaleureux(se) - accueillant chacun comme il/elle est
- Authentique - une expérience naturelle et honnête sans aucun faux-semblant

Nous sommes des personnes qui voyons “l’humain” à travers nos employés et nous sommes connus pour faire les choses différemment, mais surtout, nous mettons les gens au cœur de tout ce que nous faisons. En tant qu’employeur ouvert à tous, nous voulons que vous vous sentiez aussi bienvenus que nos clients et libres d'être vous-même.

Notre espace de détente et notre bar s'appellent RPS’15, un melting pot pour les habitants et les explorateurs. C'est un endroit où l'on se sent chez soi, où l'on bénéficie d'un service de qualité et où l'on mange et boit bien.

**Qu'est-ce que cela signifie vraiment ?**

Un groupe soudé de personnes spéciales, qui ont la liberté d'être elles-mêmes et d'offrir à leurs hôtes la chaleur et la générosité qu’on attend d'une personne qui vous accueille chez elle. Nous pensons que c'est important car cela élève l'expérience du B&B et crée un sentiment plus personnel pour les clients. Cela donne également aux clients le sentiment qu'ils interagissent avec de vraies personnes, qui se soucient réellement d'eux, de leur bien-être et de leur confort, plutôt qu'avec des clones d'entreprise lisant un script.

**À propos de ce poste**

L’assistant opération est le sourire lumineux et accueillant de notre hôtel situé à proximité de l'avenue Louise et du quartier du Châtelain. En travaillant de façon flexible, il sera chargé de l’amélioration de certains KPI (Key Performance Indicator) dont la satisfaction client, la satisfaction employé ainsi que l’optimisation du revenu de l’hôtel en étant le bras droit de l’équipe de direction après avoir été formé en Housekeeping, réception et F&B. Il s’occupera principalement des contrôles journaliers, hebdomadaires et mensuels. Il sera également responsable de projets ponctuels (organisation d’évènement, amélioration des procédés de travail, gestion des horaires, etc). Il sera également amené à donner un coup de main dans les différents départements au besoin.

**A propos de vous**

Nous recherchons des personnes ayant beaucoup de personnalité et une attitude positive. Nous sommes convaincus qu'une attitude positive et enthousiaste, associée à un désir de bien faire les choses et de créer une excellente expérience pour les clients, vous mènera loin.

Nous voulons embaucher des personnes GÉNIALES qui peuvent:

- Être passionné par leur rôle et leurs responsabilités
- Faire en sorte que chacun se sente le bienvenu et immédiatement à l'aise
- Adopter un environnement plus détendu, sans pour autant relâcher les normes
- Apporter du charisme dans la pièce et savoir tenir une bonne conversation
- Être une source d'inspiration et faire en sorte que le "quotidien" soit spécial
- Donner d'excellentes recommandations sur ce qu'il faut faire à Bruxelles et dans les environs
- Être un élément positif de notre équipe qui donne un coup de main là où c'est nécessaire dans l'hôtel
- Vivre nos valeurs en étant vert et soucieux de la communauté
- Faire preuve d'ouverture d'esprit et de flexibilité dans leurs tâches
- Manipuler l'argent comme s’ils travaillaient dans une banque
- Résoudre les problèmes de manière logique et en se concentrant sur les clients
- Être disponible les jours de semaine et de week-end, et ce, dans différentes équipes

Si vous vous reconnaissez dans tout cela ET vous avez un bon niveau de communication en anglais et en français (le néerlandais est un atout)... alors vous êtes parfait pour rejoindre notre équipe

**Si vous voulez en savoir plus**

**Operations Assistant Internship (min 4 months)**

**About Us**

At B&B, we welcome genuine personalities, who by joining our team, become B&B ambassadors.:
Our ideal colleague is:

- Free-spirited - following a natural sense of wonder and adventure
- Independent - exploring and expressing what is true for him/her
- Neighbors - welcoming everyone as they are
- Authentic - a natural and honest experience without any pretense

We are people who see “the human” through our people and are known for doing things differently, but most importantly, we put people at the heart of everything we do. As an open employer, we want you to feel as welcome as our customers and free to be yourself.

Our relaxation area and bar is called RPS’15, a melting pot for locals and explorers. It's a place where you feel at home, where you get quality service and wher

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