Customer Service Representative
Il y a 7 mois
**Wat zal je job inhouden?**:
Your tasks as a Customer Service Representative:
- Responsible for assigned customer accounts and backup for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
- Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
- Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
- Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
- Maintain accurate records of all internal and external interactions in the appropriate database/system.
- Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
- Prepare and distribute standard and customized internal and customer reports.
- Understand Customer Order Management policies, procedures and metrics.
- Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
- Participate in/lead process improvement projects.
**Wat zoeken we?**:
- You have a very good knowledge of **English** (written and verbal)
- Knowledge of one or several extra languages is a plus: Russian, French or German
- You communicate effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- You are strong at building customer relationships and delivering customer-centric solutions.
- You're actively seeking new ways to grow and be challenged using both formal and informal development channels.
- You demonstrate the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience.
- Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
- You demonstrate the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.
**Wat bieden we?**:
- Initial assignment duration is 6 months, maybe longer
- This is a **fulltime** role (39h per week)
- This function is **hybrid**:
- ** Meal vouchers** €8 per day
- ** Hospitalization insurance** (permanent contract)
- ** Group insurance (**permanent contract)
- ** Eco vouchers** (€250 per year)
- ** Laptop**:
- ** Year bonus
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