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Product Specialist
il y a 4 semaines
Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals. With over 30 years of experience and 50,000 users in 150 countries worldwide, the company’s success is a result of our people, our highly sought-after products, and the exceptional customer service we deliver.
**About the Opportunity**:
In this role, you will be expected to:
- Understand customers' needs and recommend the most suitable Transoft Solutions products based on their requirements;
- Develop a deep understanding of Transoft Solutions software and products in order to address technical inquiries from:
- Prospects, by helping them understand the advantages of these products and their added value to the prospect's business;
- Existing users, by ensuring that they use these products to their full potential and become loyal users;
- Provide product training to sales colleagues and resellers to enhance their product knowledge and sales skills;
- Organize workshops to exchange information with users and prospects about our software and their implementation;
- Perform product demonstrations for customers and resellers;
- Schedule and perform classroom and online training sessions as required;
- Gather feedback from users, regarding the need for new features and products, to enhance Transoft's portfolio;
- Act as the market and product/service expert during the sales cycle by bringing insights and product expertise;
- Act as the first point of contact with customers for technical support, as needed.
**About You**:
- You must possess solid knowledge of CAD or other design software and demonstrate the ability to quickly learn new products and technologies;
- You preferably have a bachelor's degree in civil, transportation or another relevant engineering field;
- You are a successful performer in a technical advisory/consulting role;
- You have a strong technical aptitude, allowing you to effectively communicate product benefits to a diverse range of customers;
- You are a problem solver who enjoys explaining technical details in an understandable manner and who loves winning your audience with your presentation skills;
- You have excellent communication skills: verbal, written and presentation;
- You have strong interpersonal and networking skills:
- Experience in technical sales would be an asset;
- You have an excellent command of both French and English. Proficiency in Spanish would be an asset.
**About Us**:
- We offer a flexible working environment that embraces both in-person and remote work;
- We’re committed to providing professional growth and development opportunities;
- We give back to our communities through global initiatives and donations;
- We work hard, but we like to have fun too
- At Transoft Solutions, we embrace diversity, as we strongly believe that our diverse backgrounds, coupled with our cultural and experiential differences make us stronger and better positioned to support our global customers. We are a collaborative group of individuals who value respect, professionalism, creativity, _drive_ and compassion, and we pride ourselves _in_ being a socially responsible company that does its part in making the global community a better place for everyone._
Vous souhaitez faire la différence au sein de la communauté mondiale de la planification et de la conception des transports ? Avec des bureaux dans le monde entier, Transoft Solutions est un leader mondial dans le développement de logiciels innovants et hautement spécialisés pour les professionnels de l'aviation, des infrastructures civiles, du transport et de la sécurité routière. Avec plus de 30 ans d'expérience et 50 000 utilisateurs dans 150 pays, le succès de l'entreprise est le résultat de notre personnel, de nos produits très recherchés et du service client exceptionnel que nous offrons.
**À PROPOS DE L'OPPORTUNITÉ**
Dans ce rôle, vous devrez:
- Comprendre les besoins des clients et recommander les produits Transoft Solutions appropriés en fonction de leurs exigences;
- Développer une connaissance approfondie des logiciels et des produits de Transoft Solutions afin de répondre aux demandes techniques:
- Des prospects, en les aidant à comprendre les avantages de ces produits et leur valeur ajoutée pour l'entreprise du prospect;
- des utilisateurs existants, en s'assurant qu'ils utilisent ces produits au maximum de leur potentiel et les fidéliser;
- Fournir une formation sur les produits aux collègues des ventes et aux revendeurs afin d'améliorer leur connaissance des produits et leurs compétences en matière de vente;
- Organiser des ateliers pour échanger des informations avec les utilisateurs et les prospects sur nos logiciels et leur mise en œuvre;
- Effectuer des démo
