**GENERAL BACKGROUND**:
The NATO CIS Group conducts CIS operational planning and provides deployed/deployable CIS services and support in support of NATO military operations and exercises. The NATO CIS Group is located at the Supreme Headquarters Allied Powers Europe (SHAPE) the Headquarters of Allied Command Operations (ACO), one of the two major military commands of the North Atlantic Treaty Organisation (NATO).
- **Post Context/Post Summary**

The J2/6 Division is the technical coordination authority for Deployable Communication Information Systems and is responsible for the operational integration, coordination, direction and provision of required technical services for the NATO Communications Information Systems Group and NATO Signal Battalions.

The Technology and Service Management Branch is responsible for Deployable Communication Information Systems (DCIS) Technical and Service Management coordination and providing operational integration, operations and exercise architectures, support and guidance to NATO Communications Information Systems Group and NATO Signal Battalions.

The Service Support Section is responsible for coordinating, managing and implementing integrated IT Service Management (IT SM) processes and procedures for NCISG Static and Deployable CIS in peacetime and for operations and exercises.

The incumbent is responsible for eliciting (gathering), analyzing, specifying, validating, recording and managing requirements for information systems of interest in the areas of Static CIS. The incumbent is also responsible for supporting service level agreements, monitoring and reporting for services acquired. As NCISG DCIS IT Change Manager the incumbent is responsible for standardizing the methods, tools and procedures for proficient and prompt handling of all changes to the DCIS ICT infrastructure in order to protect the live environment by ensuring efficient control and scheduling of software and hardware modifications, and by preventing the multiple upgrades that can create unpredictable outcomes.
- **Principal Duties
The incumbent's duties are:

- Assess and coordinate with relevant experts in the context of the evaluation of the deliveries and of any discrepancies between the requirements and the delivered products and services.
- With agreed procedures and online systems (eg. BMC Remedy ITSM), engage and fulfill pertinent technical level coordination with the Service provider to the proper execution and resolution of Incidents, Service requests and Change Requests.
- Perform the function of Service Asset and Configuration Management for all NCISG STATIC enterprise.
- Manages version control of the Static CIS requirements.
- Monitor and assess deliverables from Service Providers as per expected KPI defined in Service Level Agreements (SLA’s).
- Advises and guides NATO Signal Battalions (NSBs) in DCIS Change Management activities supporting DCIS Services when in garrison and during preparation for exercise/operation.
- Reviews the IT Change Management plans and ensures its adherence to standards according to ITIL framework and the existing NCISG POW and LRP.
- Asses and decide, in cooperation with the Chair of the DCIS CAB, which CAB members will be invited to CAB meetings, and delineates specific RFCs depending on the nature of the RFC.
- Participates in the necessary Change Advisory Boards to review and approve changes along with other ICT Change Managers.
- Assess the results of the change implementation to ensure lessons are identified and learned.
- **Special Requirements and Additional Duties
The employee may be required to perform a similar range of duties elsewhere within the organisation at the same grade without there being any change to the contract

Mandatory Deployment Post. The incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and outside NATO boundaries. Such operational deployment may exceed 30 days duration up to 183 days in any period of 547 days and may be on short notice. For NATO International Civilian Staff, acceptance of an employment contract linked to this post constitutes agreement to deploy in excess of 30 days if required.

The work is normally performed in a Normal NATO office working environment / Secure office environment with artificial light and air (e.g. Bunker).

Normal Working Conditions apply.

The risk of injury is categorised as: No Risk
- **Essential Qualifications
**a. Professional/Experience**
- Three (3) or more years of deep technical experience in IT/Comms requirements engineering or IT systems development.
- Three (3) or more years of experience eliciting and analyzing requirements, as well as revising, reviewing and maintaining requirements documentation.
- Proven skills in Change Management for DCIS services for the past three years.
- Experience with managing the Change Management process.
- Intermediate to Advanced knowledge of MS Office

**b. Educatio