Emplois actuels liés à Inside Sales - Uccle - Diagenode

Diagenode is an international biotech company that develops and commercialises innovative instruments and reagent systems for life science research and molecular diagnostics. Founded in 2003, the Group is headquartered in Liège (Belgium), with subsidiaries in Denville (NJ, USA), in Toyama (Japan) and in Santiago de Chile (Chile).

The **Inside Sales & Technical Support Specialist** role is an exciting opportunity for an experienced molecular biologist to step into industry. In this role you will work with customers and our commercial teams in an international and highly interactive environment.

**Key responsibilities will include**:
**Inside Sales**
- Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and support; preparing quotations
- Understand customer needs and requirements
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Working with digital marketing communications, responsible for managing and triaging leads from all sources, including events, webinars, website and marketing automation activities
- Research accounts, identify key players and generate interest
**Technical Support**
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
- Work closely with technical team and share information across the organization
- Keep clients up to date with Diagenode’s solution portfolio introduce new technologies
- Managing customer incidents in a professional and efficient manner
- Build working relationships with other departments of Diagenode, particularly within the R&D and Marketing teams
- Proactively learn new technologies
- Be prepared to visit customers for on-site relationship building, troubleshooting and technical presentations
**What we are looking for**
- PhD or Post-Doc in the field of molecular biology
- Expertise and/or passion for Chromatin, DNA and RNA studies and NGS technologies
- Motivated team player
- Customer focus attitude with commercial mindset
- English (fluency required) - any other language considered an asset

Join us in a role that will affect the lives of millions. Unleash your true potential and drive your own success in a company that is as ambitious and future focused as you.