Internal Sales Coordinator

**What will your job look like?**

Do you have a knack for **building strong relationships**, solving challenges on the fly and a passion for **customer satisfaction**? At Vandapower, we are a fast-growing global leader in industrial battery components, with locations in BE, the UK and the US. As an Internal Sales Coordinator, you’ll be at the heart of our customer success, working with a multicultural team to bring innovative solutions to our customers. You will work with the internal sales team of Vandapower Austin, in US so working hours will be adjusted to the team's time zone.

Your** responsibilities**include:

- **Customer communication**:Serve as the first point of contact for customers, handling inquiries, complaints and maintaining relationships through calls and visits
- **Order management and follow-up**:Process orders, ensure timely delivery, proactively follow up on delayed or missing orders and provide regular updates to customers on order status
- **Issue resolution**:Address customer complaints, organize returns and shipments, and manage credit notes, acting as the ‘voice of the customer’ within the organization
- **Data management**: Maintain accurate and up-to-date customer information in the CRM system, including creating new customer profiles and tracking account statuses
- **Collaboration with the sales team**: Work closely with the Customer Business Developers, participate in customer meetings and identify opportunities for cross-selling or additional sales support
- **Product knowledge and quotation management**: Develop a deep understanding of products, handle quotations, follow up on quotes and ensure all quotes are generated through the system

**What is in it for you?**
- A fast-growing, international company, multicultural environment
- Growth opportunities & personal development
- On-the-job training and numerous opportunities
- Close follow-up and mutual feedback
- Meal vouchers
- Hospitalization AG insurance
- 6 ADV days a year
- From lunch break walks to a quick game on the kicker-table or darts
- Free coffee, tea, soda (Coca-Cola fridge), water,...
- Flexible working hours

**Are you the right person?**

You have a strong talent for **building successful relations and finding creative solutions**. You are **fluent in English, Dutch is a plus**. You preferably have a first experience as Internal Sales Coordinator. You have **remarkable administrative skills**.

You can be **calm in stressful situations** and have **excellent negotiation skills**. As an Internal Sales Coordinator you are **accurate, precise**and have outstanding communication skills. Like being a busy bee? Great, because you are a real **multitasker**. You are willing to work from 2 pm to 10 pm.

You will build a **close working relationship** with all involved team members in all the different departments (in Belgium and worldwide). You have a **high level of professionalism** and flawless integrity.

Our core values**:Straight Talk, Respect, Reliability, Drive to Excellence** shape our culture. If they resonate with you, we want to hear from you

Not able to match all the boxes but feeling confident about being the **right person in the right place**? Great Feel free to reach out. In a first talk we’ll check if there is a **“click”**, as this is very important to us.