IT Helpdesk

3D Systems Belgium, formerly LayerWise, is a dynamic and leading enterprise, specialized in 3D Printing of
metal components. 3D Systems Belgium is part of the international company 3D Systems.

3D Systems is a renowned developer of 3D-printers and a contract manufacturer of 3D printed parts. The
synergy of both activities makes us a strong innovation partner for customers in the industrial and healthcare
sectors.

We believe in a culture of open communication, supporting each other and the value of trust & respect for the
individual.

**JOB SUMMARY**
As a Global IT Helpdesk team member, you will be responsible for providing technical support to users in
EMEA region, across a diverse range of platforms, including Windows, Linux, MacOS, iOS, and Android
devices. Your primary goal is to ensure user productivity while adhering to established security and system
- hardening standards. This role requires a technical background coupled with excellent communication skills
to effectively engage with both technical and non-technical users.

In this position, you'll be responsible for a variety of end user systems and support tasks. This includes
analyzing, troubleshooting, documenting, and resolving issues related to PC hardware, operating systems,
diagnose underlying issues.

We value flexibility, professionalism, and a proactive approach in our team members. If you enjoy problem
- solving and helping others, we'll support your professional growth as you excel in this role.

**PRIMARY JOB FUNCTIONS**
- Participate in ticket intake (L1) activities as well as providing technical support (L2) for end-users,
- diagnosing and technical issues effectively.
- Occasional travel to EU locations to provide local support
- Identify and resolve (end-user) issues related to Azure AD/ Entra Id, Microsoft Intune.
- peripheral connectivity within defined SLA levels.
- Collaborate with other local and global team members to escalate and prioritize issues as necessary,
- ensuring timely resolution and mínimal disruption to business operations.
- Perform onboarding and offboarding tasks, including provisioning and deprovisioning user
- accounts, access permissions, and resources in AD and Azure AD.
- Handle hardware installation and setup using Autopilot, ensuring seamless deployment and
- configuration of devices for end-users.
- Maintain accurate documentation of troubleshooting steps, resolutions, and best practices for future
- reference.
- Participate in the implementation and deployment of new technologies and systems, ensuring

seamless integration with existing infrastructure.

**PROFILE**
- You have prior experience in a IT Helpdesk support environment.
- You have hands-on experience with Microsoft software such as Windows Operating system, MS365

tools, Azure AD/Entra ID and MS Intune.
- Experience with Apple Mac and/or Linux is a plus.
- Self-motivated team player with strong organizational and interpersonal communication skills.
- Analytical and problem-solving skills, with a ability to diagnose and resolve technical issues swiftly.
- Experience using ticketing systems and IT service management (ITSM) tools to manage support
- requests and track issue resolution.
- Good communication skills, both written and verbal, with the ability to convey technical information
- effectively to non-technical end-users. (Fluency in English is mandatory).
- Willingness to travel and participate in an On-Call service for after-hours support as needed.

**WE OFFER INTERESTED?**
- A challenging job in a young and dynamic team. Please send your resume and motivation mail
- A competitive salary and additional non-statutory in English to:

- Career opportunities in a global company with

exponential growth.