Field Service Representative I
il y a 3 semaines
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
**Position Summary**:
By acting as a trusted STERIS advisor to all Customers, a Field Service Representative I will drive an exceptional Customer experience by providing preventative maintenance, troubleshooting, repair, equipment modifications, calibration, validation, and installation support on various mechanical, electro-mechanical, and electronic units.
FSR I’s provide superior Customer service by proactively interacting with Customers daily and by completing associated administrative tasks as required.
**Duties**:
- Drives Customer satisfaction through proactive communication and commitment to resolving Customers’ issues/problems.
- Performs preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
- Performs administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes but is not limited to communicating schedule changes to the Customer Operations Department daily; verifying computer synchronization daily; completing service reports and activities within two business days after completing a Customer visit, maintaining on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintaining tools and parts inventory to prescribed levels as required by the District Service Manager.
- Develops and maintains effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicates activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Proactively responds to and resolves Customer problems/issues. Utilizes provided product and industry knowledge to assure Customers’ expectations of service are exceeded.
- Increases company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicates leads to management and sales staff.
- Responds to routine Customer and sales questions regarding equipment operation and performance. Identifies opportunities, sizing, utility requirements, on-site visits, and pre-installation evaluations. Provides timely service calls, warranty calls, field upgrade programs, etc.
- Maintains courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilizes Customer protocols when entering and exiting facilities and abides by all STERIS and Customer Health & Safety protocols and procedures.
- Learning period approximately six to twelve months.
**Required Experience**:
- General knowledge of the principles and methods of sterilization, steam systems, sterilizers, and other methods of sterilization / decontamination.
- Strong Customer communications skills and experience with the demonstrated ability to build positive rapport and partner with a variety of Customers.
- Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites.
- Ability to work independently without supervision.
- Flexibility to handle multiple and changing priorities.
- Ability to work flexible hours, sometimes outside “normal business hours” and travel as required.
- Valid Driver’s License.
- Knowledge of English language is preferred (Europe).
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
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