Onboarding Coordinator Payments

il y a 2 semaines


Gent, Belgique Lightspeed Commerce Temps plein

**Hallo Fijn dat je er bent**

Ben je actief op zoek naar een nieuwe kans? Of kijk je wat de markt te bieden heeft? Dan ben je hier misschien wel op de juiste plek

Wij zijn op zoek naar een energieke en gepassioneerde fulltime Onboarding Coördinator om ons succesvolle team in Amsterdam en Gent te versterken. De Onboarding Coördinator is verantwoordelijk voor het uitvoeren van administratieve taken om het verkoop
- en onboardingteam te ondersteunen bij het opzetten van klanten met Lightspeed Payments. Zodra een klant zich aanmeldt en het verkoopproces afsluit, doorloopt hij het aanvraagproces van Lightspeed Payments en de gegevensverzameling van Merchant Processing. En dat is waar jij in beeld komt

Wij zouden graag je ideeën horen over hoe wij ons bedrijf kunnen vernieuwen of verbeteren om de beste klantervaring te garanderen en onze klanten te ondersteunen in hun succes.

Het succes van onze klanten is ons succes.

**Wat je gaat doen**:

- De voortgang die je klanten in het aanvraagproces maken bijhouden in Salesforce
- Nauw samenwerken met verkoopcollega's en -leiders om KPI's op hoog niveau te leveren, zoals de gemiddelde tijd van voltooiing van de verkoop tot voltooiing van de aanvraag, het aantal verwerkte aanvragen per week en realtime-inzichten in de voortgang van klanten gedurende het aanvraagproces
- Samenwerken met verschillende afdelingen om zorgen van klanten aan te pakken, problemen op te lossen en het aanvraagproces te verbeteren
- Nauw samenwerken met de rest van het onboarding team om de beste onboarding ervaring van de klant mogelijk te maken

**Wat je mee moet brengen**:
Werken als OBC bij Lightspeed betekent werken met een sterk, hecht team dat verspreid is over heel Europa Ons werk heeft een directe impact op de ervaring van de klant en we zijn er trots op dat we ervoor zorgen dat alle klanten worden behandeld met het hoogste niveau van professionaliteit en dat we als een partner worden gezien; hun succes als bedrijf is ons succes als bedrijf
- Ervaring met merchant processing toepassingen en coördineren, of ervaring met verkoop/ondersteuning
- Uitstekende communicatieve vaardigheden in het Engels en Nederlands (schriftelijk en mondeling)
- Inzicht in het verkoopproces, met inbegrip van de noodzaak om snel klanten te werven om klantenverloop te voorkomen
- Passie voor mensen en technologie

**Nog beter als je het hebt, maar niet noodzakelijk**
- Ervaring in de horeca
- Ervaring in de detailhandel
- Ervaring in verkoop

**Wat zit er voor jou in?**

Kom de Lightspeed-ervaring beleven...
- Werken in een zeer flexibele omgeving
- Echte carrièremogelijkheden binnen een bedrijf dat elke dag nieuwe banen creëert
- Werken in een team dat groot genoeg is om te groeien, maar klein genoeg om een echte impact te hebben

... en ontvang een reeks voordelen die je gelukkig, gezond en (niet) hongerig houden:

- Lightspeed-aandelenplan (wij zijn allemaal eigenaar)
- Bedrijfspensioenregeling
- Gezondheids
- en welzijnsvoordelen
- Online platform voor geestelijke gezondheid en diensten op het gebied van counseling en coaching
- Betaald verlof en bijstand voor nieuwe ouders
- Taallessen en LinkedIn Learning-licentie
- Vrijwilligersdag**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Lightspeed (TSX/NYSE: LSPD) powers the businesses that are the backbone of the global economy.

Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.

Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine in over 100 countries. Lightspeed has offices in Canada, the USA, Europe, Russia and APAC.

We're passionate about enabling people to do their best work. We dream big and we're looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed


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