Nmoc Coordinator

**Function title**: NMOC Coordinator (European AIS Database)
- **Reference**: NOC-NM-2024-FCO/871
- **Location**: Brussels
- **Nature of competition**: Internal and external competition
- **Applicable regulations**: Staff regulations governing officials of the EUROCONTROL Agency
- **Type of post**: Operational Staff
- **Job level**: FCO7-FCO9
- **Generic job title**: N2: (Networking) Coordinator
- **Number of posts**:Several posts
- **Duration of appointment**: Undetermined
- **Security clearance**: EUROCONTROL, NATO or EU Secret
- **Directorate/Service**: NMD/NOM/NMOC - Network Management Operations Centre
- **Competition publication date**: 12/12/2024
- **Competition closing date**: 23/01/2025 (23:59 Brussels time)
- **Reserve list**: Applicable
- YOUR TEAM

Within the Network Management Directorate, the Network Manager Operations Centre (NMOC) optimises traffic flows by constantly balancing capacity supply and demand while ensuring the safe and efficient operation of flights going to and over Europe.

Please note, roles within the NMOC are expected to change as necessitated by introduction of the new system, iNM, and thus applicants should be aware of this prospect and be able to demonstrate resilience, and dealing effectively, professionally, and collaboratively with change.

YOUR ROLE

**Within the Airspace Data domain**, your role will be to:

- Coordinate the workflow of European AIS Database (EAD) operational positions, process and analyse aeronautical data (input, validation etc.) and provide support to aeronautical users via the service desk.
- Assign tasks to the Network Specialists and ensure timely completion of activities and resolution of potential incidents.
- Provide support to all data users, integrate new users and handle technical migration as needed.
- Perform data controls as to ensure quality and safety standards to comply with existing certifications.
- Provide expertise in EAD field as support to decision making process and trigger initiatives for improvement of operational processes, activities and services.
- Ensure that services are delivered in a timely manner and in accordance with operational priorities.
- Coach and train team members including OJTI, as required.
- Stay updated in all related operational documentation, international regulations and standards applicable in the different areas.
- Participate in other activities and projects in support of operations (e.g. testing, training, incident management exercises, validations, etc.), as required.
- Work temporarily in support functions during office hours.
- Carry out any other task in line with the main purpose of the job.

REQUIRED QUALIFICATIONS, EXPERIENCE & COMPETENCIES
- Relevant studies or professional training to carry out the advertised tasks.
- This role requires the attainment and retention of a double validations amongst the following operational domains: Flow Management, Flight Planning or Data Operations. Passing this double validation is mandatory to conclude the training phase.
- A minimum of 5 years relevant professional experience in AIS/AIM operations, in NOTAMs processing or in ATS Reporting Office.
- Knowledge of International Aeronautical Publications, Aeronautical Information Services/Management (AIS/AIM) and ICAO standards.
- Knowledge and experience with aeronautical data models (e.g. AIXM) would be an advantage.
- Knowledge and experience with aeronautical databases systems would be an advantage.
- Analytical thinking: you analyse information and are able to identify relationships.
- Problem-solving: you anticipate and solve business issues.
- Communication: you foster two-way communication.
- Customer focus: you adapt services to respond to customer needs.
- Quality focus: you set and foster high quality standards.
- This job requires working combinations of shift duties (24*7).
- Physical aptitude to work in shift.
- Awareness of social impact of shift work and adaptability to shift work.
- Ability to work in a multinational and multicultural environment.
- Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

USEFUL INFORMATION
- Applications will be accepted from nationals of EUROCONTROL Member States only.
- This is an appointment for an undetermined period.
- Information on salary and benefits can be found on our Careers site
- EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.

JOB DETAIL

Reference number

NOC-NM-2024-FCO/871

Date posted

12/12/2024

Closing date

23/01/2025