French-speaking Support Business Analyst

il y a 2 jours


Brussels, Belgique Port Cities Temps plein

**À propos**
Port Cities a remporté le prix du Meilleur partenaire Odoo dans la région Asie-Pacifique pendant trois années consécutives (2019, 2020, 2021) et nous sommes actuellement le partenaire officiel d’Odoo dans 12 pays à travers le monde Nous avons accompagné 500+ entreprises dans l’optimisation des processus métier, l'externalisation et l’implémentation ERP. Suite à cette forte croissance, nous recherchons un Business analyst Support francophone exceptionnel pour rejoindre notre équipe en France ou travailler à distance (GMT +1 Paris).

**Vie à Port Cities**
Port Cities s'engage à servir les clients avec excellence. Nos collaborateurs, issus de cultures différentes, sont notre ressource la plus précieuse qui joue un rôle essentiel dans nos offres de services de classe mondiale et dans l'amélioration continue de nos performances. Nous cherchons donc à attirer des talents de haut calibre en offrant un environnement de travail dynamique, de bonnes opportunités de promotion et des packages de rémunération compétitifs.

**Principales Missions**:

- Accompagnement des clients pour garantir leur satisfaction Post Go Live de leur solution ERP Odoo.
- Support fonctionnel des clients concernant l’exploitation de leur système ERP.
- Connaissance approfondie des besoins et des processus métiers des clients.
- Gestion de la résolution des tickets.
- Accompagnement et suivi des ingénieurs logiciels dans la résolution des bugs logiciels.
- Organisation et exécution des tests internes sur les configurations ou développements avant de livrer le client pour ses tests UAT.
- Mise à jour de spécifications fonctionnelles & du plan de test UAT ; rédaction de cas de test ; organisation de formation des utilisateurs et préparation de déploiement pour les utilisateurs finaux.
- Dépannage de système & assistance technique immédiate en cas de panne ou de défaillance de la production du client, et relais avec les équipes techniques
- Identification de problèmes liés au support client.
- Suivi des KPIs opérationnels liés aux services du Support Client (Temps de réponse, Temps de résolution, etc.)
- Mise en place de processus d'accompagnement dans vos projets.
**Profil Recherché**:

- Maîtriser parfaitement (lu, écrit, parlé) le français et l’anglais.
- Être diplômé(e) de l’enseignement supérieur : Système d'information / Science informatique / Commerce / Comptabilité / Gestion. Un Master en Gestion des Entreprises constitue un plus.
- Compter au minimum de 2 à 3 ans d'expérience en tant que Business Analyst / Support Analyst dans le monde des systèmes d’information.
- Être flexible au niveau des horaires de travail, et être capable d'effectuer des astreintes en cas de besoin, qui seront compensées par des jours de congé supplémentaires.
- Avoir une bonne connaissance et expérience de la modélisation des processus métier (UML est un plus).
- Avoir une bonne connaissance et expérience en systèmes ERP (Odoo, SAP, Oracle, Microsoft Dynamics, etc.)
- Être passionné(e) pour l'apprentissage des processus métiers (ventes, comptabilité, chaîne d'approvisionnement, gestion des stocks, logistique, fabrication, marketing, e commerce, etc).
- Avoir une bonne connaissance et expérience en rédaction des documents tels que les Documents de spécifications fonctionnelles détaillées, les plans de test UAT.
- Être apte à travailler de manière autonome.
- Avoir le sens du détail, proactivité, responsabilités, disponibilité.
- Être capable d'exprimer et accepter les critiques constructives.
- Démontrer de solides compétences interpersonnelles et de leadership.
- Avoir le sens du service client.

**Job Types**: Full-time, Permanent contract

**Salary**: €2,000.00 - €3,000.00 per month

Schedule:

- Monday to Friday


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