Project Manager Healthcare
il y a 2 semaines
IQVIA is a leading integrated information and technology-enabled healthcare service provider worldwide, dedicated to helping its clients improve their clinical, scientific and commercial results.
We dedicate our experience, resources and reputation to help our clients drive healthcare forward. Our talented 60,000 employees are driven, insightful and deliver a better way of doing things so that our clients can continue to deliver true breakthroughs while taking on more complex diseases.
The goals of a **Project Manager HealthCare** is to make sure customer projects are implemented with good quality, in a timely fashion, respecting the several project teams at customer and IQVIA side, resulting in high customer satisfaction scores. This way the project manager will be seen as a trusted advisor towards our customers.
In your role as **Project Manager Healthcare**, you will be the central point of contact for the client portfolio that is assigned to you:
- Translating client needs & internal procedures into outcome-driven project plans
- Executing & coordinating your projects, both client facing & internally (risk assessment, timing, budget/forecasting, resources )
- Meeting admin & reporting needs (project updates, forecasting, etc.)
- You will be responsible for approximately 10-12 hospital accounts
The PM team works in close collaboration with all the other teams (development, deployment, sales & admin) to work on internal goals & continuous improvements.
Depending on your background and/or interests you will also contribute to internal projects & initiatives.
**You will be in charge of**:
- Project initiation
- Create milestone planning
- Detect risks based on experiences in previous projects and specific customer situation
- Devise and document mitigation actions for all risks
- Project delivery
- Timely detect issues
- Search together with the internal and external project staff for solutions to issues
- For issues they cannot solve within their own projects:
- Look for multiple alternatives for a solution
- Weigh the alternatives against each other based on criteria that balance the interest of the customer with the interest of IQVIA.
- Maintain a good relationship with all project stakeholders, both internally and externally
- Customer relationships
- Build strong customer relationships
- Maintain an active relationship with all their existing customers to ensure they derive value from the IQVIA solutions
- Manage customer expectation
- Monitor solution of technical issues of their projects at high-level
- Provide exceptional customer experience
- Business-development
- Actively question their customers’ experiences with regard to added value and inform the Manager Services & Value Development of emerging issues
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Identify leads and transfer them to Sales
- Continuous Improvement
- Develop and maintain knowledge of an agile project approach
**You have**:
- A customer-oriented personality with positive drive and a pragmatic, innovative approach;
- Great communication & organizational skills;
- You are able to demonstrate creativity, flexibility, autonomy and efficiency, within a dynamic, evolving environment;
- You are curious and pragmatic;
- You like to multitask and are solution minded;
- You are result-driven and you quickly get a general overview on a situation;
- You are able to work as part of a team or independently;
- You are self-motivated & proactive;
- Stress-resilient with the ability to juggle multiple priorities.
**Education / Experience**:
- A Bachelor’s Degree with mínimal 3 years of work experience in a client facing role;
- Experience in project management is a must;
- Knowledge of Data Warehousing, Scorecarding and performance management solutions is a plus;
- Certification in project and/or change management is a plus;
- Knowledge of Cognos, Qlik tools and other BI/DWH tools is a plus;
- Languages: English & Dutch required, French a nice to have;
- Affinity or experience for the healthcare industry is an advantage;
**What's in it for you?**:
- Get the chance to take ownership of exciting healthcare projects
- Collaborating and learning from various stakeholders internally and externally
- Possibility to set up cross-pillar projects where different disciplines are combined
- Many growth opportunities, both laterally and vertically at one of the biggest players in the healthcare industry
- Package: competitive gross salary including an annual bonus, meal and eco vouchers, laptop, iPhone, phone subscription, home kit (screen, mouse,), 10 extralegal vacation days, home working allowance,
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