Dealer Antenna

**Wat wij zoeken**:
**Essential Function**:
The Dealer Antenna is based in the Plant and acts as the main point of reference when facing the Dealers/Customers for each aspect related to Plant Quality, the role being embedded in the Plant Quality Management Team.

**Main responsibilities**:

- You **support contacts & relationship** with Dealers/Customers, building an effective t**wo-way communication** channel.
- In the event of Poor & Fair reports from Dealers/Customers that are not well understood, or require additional clarification, you should be able (with help from AMS colleagues) to contact the reporting Dealer(s)/Customer(s).
- You must have the **ability to communicate** the severity and impact of the concern coming from the Profiles, to the Manufacturing community, prioritise and ensure that the reaction is swift and accurate.
- Where necessary (design changes needed) you must propose temporary Deviations, **create Engineering Change Requests**, provide justifications to the CRB (Change Review Board) and in complex cases escalate Manufacturing Profiles to the CPM (Current Product Manager).
- In each of these streams, **raise the hand to the Plant Quality Manager** & Platform / Product Line Leader when there is a blockage or constraint.
- Provide regular feedback to Product Line Quality, AMS and provide Dealers/Customers the final solution/implementation/containments in place/next steps and collect final satisfaction/unsatisfaction feedback.

**Jouw profiel**:

- **Professional experience** in customer service and knowledge of manufacturing environment.
- Degree **Mechanical or Agricultural Engineering, Manufacturing**, or related technical field, or an equivalent combination of education and experience.
- Professional and **customer oriented.**
- Available to travel and **visit Dealers &** have the ability to host Dealers to the Plant to explain and show the process improvements.
- Be **strategic, methodical, capable to interpreter details** in the wider context
- Logical and rigorous **problem-solving approach** and method. Project management expertise.
- High level of **autonomy**; have good supervisory, management and networking capabilities.
- ** Technical background** with experience in a **technical service-related** activity or engineering; in-depth knowledge of the designated products
- Effective **communication** and project presentation capacity, time management ability.
- Ability to work in a team environment and to work in a fast paced, multicultural work environment.
- Good knowledge of problem solving approach and preventive defect management.
- Language skills**:English as a primary requirement**, Dutch, French and German are plus.
- Work place: Zedelgem.

**Wat wij jou bieden**:

- Werken bij CNH Industrial is werken in een omgeving waar, mede door het internationale karakter, tal van ontwikkelingsmogelijkheden geboden worden. In de CNH Industrial Belgium vestiging in Zedelgem werken meer dan 3000 medewerkers. Op die ene locatie zijn een variëteit van afdelingen aanwezig, gaande van ontwerp - met een R&D-center met meer dan 400 medewerkers - over productie naar service en training van dealers tot alle ondersteunende afdelingen.
- CNH Industrial Belgium in Zedelgem bevindt zich bovendien in een filevrije omgeving en is vlot bereikbaar.
- Wij bieden een zeer aantrekkelijk loonpakket, met tal van extralegale voordelen, zoals ons bonussysteem, verzekeringen, ecocheques, maaltijdcheques en maar liefst 20,5 arbeidsduurverminderingsdagen bovenop de wettelijke vakantiedagen (in voltijds stelsel).

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