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Guest Experience Expert Fulltime Nhow Brussels Bloom
il y a 1 mois
For **nhow Brussels Bloom**, we are looking for a skilled, savvy, ingenious and innovative (and, of course, Marvelous) **Guest Experience Expert** who is ready to take a key role within a dynamic, growing organization. The lucky individual will play a strategic role in Guest experiences in a highly competitive market. This is your chance to join this colorful urban hotel brand in Brussels and work in a Art Gallery atmosphere.
**Main tasks and responsibilities**
- Ensure that the guests receive a service adapted, when possible, to their preferences, needs, life styles, ways of working and interacting
- Ensure that the nhow brand is a reference of vibrant and urban atmosphere that exceeds the expectations of our guests.
- Lead by example: the guest is our number 1 priority.
- Be always visible for the guest and help resolve their doubts.
- Make guests feel inspired by sharing stories and through details and surprises
- Develop and implement the hotel´s VIP policy, together with the General Manager
- Ensure that the specific requests of guests during the reservation process or their stay are handled and guarantee that all of them receive a response.
- Be the Ambassador of the nhow Brand.
- Maintain a direct and frequent contact with guests, especially during the most important moments of their stay (breakfast, lunch, dinner, coffee breaks, check in, check out.....) and stories behind the scenes.
- Build customer loyalty and advocacy through the enhancement of products and services offered by the hotel
- Be in contact with the guests in order to find out how to assist them even better during their (next) stays.
- Assist the General Manager/Sales Team in the Commercial Role
- Assist the General Manager in the quality management and supervision
**Who are you?**
- Dynamique with an outgoing personality
- Love to connect with guest from all around the world
- Previous hotel experience in Front Office is a must
- Going above and beyond guest experience is your continuous driver
- Leading by example is your preferred management style
- Excellent communication and organizational skills
- Thinking out of the box is natural to you
**What do we offer?**
- In this position you are working for NH Hotel Group; a professional and international hotel chain. We understand that people make the difference which is conveyed in our excellent working conditions:
- NH University: excellent training & (international) development opportunities
- Employee rate in all NH hotels worldwide
- Invite your friends and family for city trips in all of our NH Hotels worldwide and 30% discount on our restaurants and bars
- Excellent career opportunities: all employees of NH Hotel Group are given priority on internal vacancies worldwide
Are you the Guest Experience Expert with a passion for creative hotspots, innovation and vibrant
atmospheres that nhow Brussels is looking for? through the link and let's meet
