Sales Associate
Il y a 2 mois
Reference Code: 93849**Sales Associate - Brussels**:
- Brussels, BRU, BE- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
- Cartier International is recruiting a:_
**_Sales Associate - Brussels_**
Our world leading luxury Maisons in Jewellry and Watches - Cartier is looking for a passionate and highly professional Sales Associate to join our boutique in Brussels.
Do you have a passion for Luxury Retail and High-End watches & jewellry?
Do you have the expertise, ambition, and drive to successfully co-lead, develop and optimize a reputable luxury retail boutique?
Are you a true people manager being able to get the best out of a diverse team of international commercial talents?
Are you commercially talented and really customer oriented?
Then this is THE job for you:
**How will you make an impact?**
You will ensure high levels of customer satisfaction through excellent sales and After-Sales service skills and uphold the highest boutique operations standards, including After-Sales procedure.
You will drive sales and act as a role model, constantly nurturing relationships with clients to generate sales leads while building sincere and durable relationships.
1. Sales Achievements
- Ensure a unique and exceptional client experience during a sale
- Perfectly master the steps of a sale (welcome, discover and understand, convince, close and develop)
- You are flexible and adaptive towards clients’ needs and motivations
- You always strive to improve and surprise the clients
- Deal with ease during negotiations and objections
- Transmit the passion and values of the Maison
- Act as the privileged contact for the client(s) in case of Care Service
- Meet individual and boutique targets, both quantitative and qualitative
2. Client Relationship & Portfolio Development
- You cultivate strong client relationships and develop client loyalty
- Efficiently develop the client portfolio
- Execute targeted CRM actions
- Define targeted actions on clients coming for a Care service (to leverage service to sale conversion), on existing clients for repurchasing / upgrade and to convert visitors & prospects into clients
- You participate at client events and act as an Ambassador of the Maison
3. Commercial performance
- Define short/mid
- and long-term actions to achieve and exceed individual KPIS provided by the management
- Find ways to exploit existing, as well as new opportunities for Cartier: within the boutique (i.e., Promote cross selling & up selling) and beyond the boutique (i.e., Participate to client’s relevant events, Leverage VIP as center influence)
- Partner with team members in the boutique or outside the boutique (i.e., CRC) to explore development opportunities i.e., Leverage service to sales)
- Constantly learn from others (i.e., participate to mentoring /referral programs)
4. Daily Boutique Operations
- Respect all group, Maison and boutique policies and procedures
- You are involved in inventories
- Participate in the set up and breakdowns at opening and closing of the boutique
- Assist in implementation of Visual Merchandising guidelines
- Assists with special projects when requested
**How will you experience success with us?**
- You have 2 to 3 years working experience in a Sales Associate role in the Luxury Retail Industry (experience with Watches & Jewellry is a plus)
- You have excellent written and spoken communication skills in** English **and **Dutch**, any other language is a plus
- You have a solid knowledge and passion for gemstones and watches
- You have excellent interpersonal competences to develop a network of loyal clients
- You are meticulous, organized, and highly client focused
**How do we keep you smiling?**
You will be based in our Cartier boutique in Brussels and collaborate with experienced and inspiring colleagues. You will have the opportunity to make the most of your fine jewellry knowledge by presenting our iconic Cartier creations to each client and be rewarded by a successful and long-term career in Cartier.
We look forward to hearing from you, see you in Brussels
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