Experienced/senior System Administrator
il y a 2 semaines
**About the job Experienced/Senior System Administrator (EU Citizenship for at least 5 years)**:
**System Administrator (SYSAD) - Client Management & Software Deployment**
The services to be provided are at the level of **Experienced System Administrator**. The following **tasks **will be requested by the EEAS:
- Participate in the 3rd line support, Problem Management, and on-call standby service;
- Follow-up of reported problems and escalated incidents
- Serve as technical lead for designing, planning, assessing, implementing, and/or migrating the production environment for HQ and Delegations;
- Interact with service owners, operations managers, and service teams to have a holistic view of the service and advise as needed;
- Management of central monitoring infrastructure;
- Implementation of the test environment and "Proof of Concept" (POC);
- Participation in training seminars for IT officers;
- Improve knowledge and competencies;
- Debugging and analyzing reported problems and escalated incidents;
- Drafting operational guidelines, procedures, installation notices and scripts for the integration, installation and upgrade of aforementioned component services;
- Assistance with the roll-out of new ICT infrastructure projects;
- Operate in accordance with the defined ITIL processes and procedures;
- Preparation and test of new reference configurations (CRB) for any supported hardware;
- Integration and testing of new software versions, service packs, and configuration changes;
- Intervention in ICT infrastructure (workstations, peripherals, etc);
- Perform patching and software deployments operations;
**Requirements**:**
- ITILv3 certification(s)
- Expertise in Client management and software deployment using LANDesk or similar (installation, upgrading, patching);
- Proven experience in deploying and managing Windows10 environments
- Excellent knowledge of MS Office products (2K10/13/16/365)
- Proven experience in managing GPOs, MDT, Bitlocker
- Internet environnement administration (browsers, IIS, TCP/IP).
- Windows configuration & troubleshooting (registry, configuration files...);
- Understanding of TCP/IP protocol and related services in a Windows Server environment (DNS, DHCP, WINS);
- Experience working with McAfee ePO server;
- Hardware environment interventions (PC, Server, printers and other peripherals, cabling, etc.);
- Scripting skills;
- Capable to communicate with end-users to give support on escalated incidents;
- Experience in automating OS deployments, reinstallations or migrations;
- Experience preparing and maintaining Reference Configuration PC image;
- Strong knowledge of LANDesk or similar for Client management for monitoring, alerting, and reporting;
- Excellent PowerShell skills; Experience in automation/industrialization of installation packages;
- Ability to write technical notes in English;
- The capability of integration in an international/multi-cultural environment, rapid self-starting capability, and experience in team working;
- Good communication skills ;
- Quick learning ability is required, being organized, versatile, and a results-oriented team player;
- Experience in providing support for enterprise environment;
- Ability to cope with fast-changing technologies and environments.
- Experience in knowledge transfer and competencies to the 2nd level support;
- Strong experience in improving operational processes through documentation and automation following ITIL methodology.
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