Internship Reception Agent

**Company Description** Join** us at Accor, **where** life pulses **with** passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality** **is** a **work** of **heart**,**
**Join** us and **become** a **Heartist**®.**

Inform the customer about the organisation's services and the booking procedure
Register bookings and update room occupancy
Welcome customers upon arrival
Complete administrative formalities relating to their stay
Answer customer questions during their stay
Take appropriate action in the event of a dispute with a customer (commercial attitude, etc.)
Prepare invoices for accommodation costs, check the means of payment and receive payments
Close the cash register and check outstanding accounts
Record follow-up data on activities (bookings, cancellations, sales, etc.)
Prepare daily statistical reports (occupancy rate, average price, etc.)
Carry out promotional activities (mailing, etc.)
Follow up customer relations
Administratively follow up customer accounts (reminders, checking deferred payments, etc.)
Follow up and analyse data on the activities of the service or organisation
Propose a progress plan
Prepare and serve food in the dining room or serve it in the bar.
**Qualifications**
Responsible
Customer focus
Communication skills
Flexibility
**Additional Information**
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.